Hire Controller

Driver Hire Borders; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading equipment rental provider is seeking a Hire Controller to join their customer service team. In this role, you'll be responsible for managing customer inquiries and orders, ensuring top-notch service and building strong, lasting relationships. The position offers a rewarding working environment and attractive benefits.

Benefits

Generous holiday allowance

Life assurance

Retail discounts

Employee recognition awards

Comprehensive pension scheme

Qualifications

• Experience in customer services, ideally within the hire sector.
• Ability to upsell and provide excellent customer experience.
• Strong communication skills and ability to manage multiple enquiries.

Responsibilities

• Manage customer orders from enquiry to post-hire feedback.
• Build and maintain relationships with customers.
• Provide best-in-class service and improve customer experience.

Skills

Customer Service

Relationship Building

Communication

Problem Solving

Job description

CUSTOMER SERVICES - IT’S A PEOPLE THING

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. As a Hire Controller, you’ll be doing one of the most important jobs in our business: looking after our customers. This involves building relationships, understanding their needs, and helping them do it better.

In this role, you’ll be responsible for delivering a best-in-class service, using your product knowledge and expertise to maximize upselling opportunities. Your days will involve communicating with customers via telephone, email, and responding to website requests. You’ll manage orders from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll need to think on your feet and use your initiative to ensure we provide the best experience and continually improve our service.

This is a fantastic opportunity for individuals from a customer service background, ideally with industry experience, who want to see and feel the impact of their work in a hands-on, operational, service-focused business.

What can we offer you? You’ll join a highly successful FTSE100 company, the UK’s largest equipment rental provider. We offer an industry-leading flexible rewards package, including a generous holiday allowance (with options to buy and sell annual leave), life assurance, retail discounts, employee recognition awards, and a comprehensive pension scheme.