Hire Desk Coordinator- Stockport

Builders'​ Merchants News; Stockport; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in the plant and tool hire industry is seeking a motivated individual for the role of Hire Desk Controller in Stockport. In this role, you'll deliver top-tier service, manage hire enquiries, and support key account customers as part of an experienced team, ensuring equipment orders are processed efficiently and professionally. This position offers Monday to Friday working hours without weekends, ideal for those wanting a balanced work-life.

Benefits

Free subscription to BMN Magazine

Weekly industry-focused eNewsletter

Qualifications

• Excellent telephone manner and communication skills.
• Computer literate with strong attention to detail.
• Organised, proactive, and able to work well under pressure.

Responsibilities

• Handle incoming hire enquiries via phone and email.
• Process and manage equipment hire orders with speed and accuracy.
• Build and maintain strong relationships with key account customers.

Skills

Communication

Customer Service

Attention to Detail

Organisational

Job description

Our client, a leader in the plant and tool hire industry, is on the lookout for a confident and motivated individual to join their Key Accounts Office as a Hire Desk Controller, based in Stockport.

About the Role

As a Hire Desk Controller, you’ll play a key role in delivering top-tier service, ensuring hire requirements are met efficiently and professionally. You’ll be part of an experienced, friendly team dedicated to providing outstanding customer service and supporting major projects across the country.

Key Responsibilities

• Handle incoming hire enquiries via phone and email
• Process and manage equipment hire orders with speed and accuracy
• Build and maintain strong relationships with key account customers
• Liaise with depots and suppliers to ensure on-time deliveries and collections
• Provide updates and support to customers throughout the hire process
• Maintain accurate records and data entry within the hire management system

What They’re Looking For

• Excellent telephone manner and communication skills
• Confident and professional when dealing with customers
• Computer literate with strong attention to detail
• Organised, proactive, and able to work well under pressure
• A team player with a can-do attitude

Working Hours

Monday to Friday: 7:30am – 5:00pm (No weekends!)

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