Hire Controller

Boels Rental; Gloucester; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Competitive salary 29k-31k

33 days leave

Volunteering day

Enhanced maternity/paternity pay

Armed Forces Reservists leave

Employee assistance

Recognition awards

TechScheme/Cycle to Work

Job summary

Boels Rental in Gloucestershire is recruiting a Hire Controller to guide customers in selecting the right equipment for their projects, from excavators to power tools, and to manage inquiries, orders, and contracts from start to finish.

You will coordinate collections and returns, spot additional equipment opportunities, and resolve issues swiftly, while collaborating with colleagues to keep the branch welcoming and efficient.

Qualifications

• Experience in customer-facing roles within hire/rental environments.
• Proficient with Windows applications and hire input systems.
• Full-time availability and a positive, can-do attitude.

Responsibilities

• Advise customers on the right equipment for projects from excavators to power tools.
• Handle customer enquiries via phone, email and in-branch.
• Process rental orders, quotations and contracts accurately from start to finish.
• Coordinate equipment collections and returns, ensuring a smooth customer experience.
• Identify additional equipment and products that could benefit customers.
• Resolve customer queries and problems quickly and effectively.
• Work closely with colleagues to keep the branch organized and welcoming.
• Provide fast, professional and friendly service at every touchpoint.

Skills

Customer service

Teamwork

Communication

IT literacy

Right to work UK

Job description

Your Responsibilities

• Advise customers on the right equipment for their projects, from excavators to power tools
• Handle customer enquiries via phone, email and in the branch
• Process rental orders, quotations and contracts accurately from start to finish
• Coordinate equipment collections and returns, ensuring a smooth customer experience
• Identify additional equipment and products that could benefit customers
• Resolve customer queries and problems quickly and effectively
• Work closely with your colleagues to keep the branch organised and welcoming
• Ensure customers receive fast, professional and friendly service at every touchpoint

What Boels Offers

• A competitive annual salary ranging from £29,000 to £31,000 plus quarterly performance-based bonuses
• 33 days annual leave, including bank holidays
• One additional paid volunteering and wellbeing day per year
• Enhanced maternity and paternity pay
• Additional paid leave for Armed Forces Reservists
• Employee Assistance Programme with legal, health, and wellbeing support
• Employee recognition awards and appreciation programmes
• Access to TechScheme and Cycle to Work benefits

Your Profile

‘An understanding that customer satisfaction is paramount’: It's you, so you fit into our orange team. To also become the best at Boels as a Hire Controller, you have to:

• Be IT literate and experienced in using windows applications and/or other hire inputting computer systems
• Have excellent customer service skills coupled with tactful communication
• Display a friendly and courteous telephone manner.
• Be a strong team player, and enjoy working in a team.
• Be available to work full-time hours
• Have valid proof of your right to work in the UK – (Boels does not arrange relocation, work visas or provide visa sponsorship)