Hire Controller

Sunbelt Rentals UK & Ireland; Nottingham; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Generous holiday allowance

Life assurance

Retail discount scheme

Employee recognition awards

Company pension scheme

Job summary

Sunbelt Rentals UK & Ireland is seeking a Hire Controller to deliver best-in-class service by understanding customer needs, building strong relationships and maximizing upselling opportunities. You will manage the customer journey from enquiry to post-hire feedback, communicating via phone, email and online requests.

You will join the UK’s largest equipment rental provider, offering a flexible rewards package and a strong pension scheme, as part of a hands-on, highly operational customer service

Qualifications

• Experience in a customer service environment.
• Ability to upsell and manage end-to-end order process.
• Excellent communication via phone, email and web requests.

Responsibilities

• Handle customer conversations by phone, email, and website requests.
• Manage an order from enquiry to post-hire feedback.
• Build relationships with regular customers; ensure best-in-class service.

Skills

Customer service

Upselling

Relationship building

Communication skills

Tools

CRM software

Job description

CUSTOMER SERVICES - IT’S A PEOPLE THING

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. As a Hire Controller you’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.

In the role of Hire Controller you'll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service.

This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.

What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including:

• generous holiday allowance (with the opportunity to buy and sell annual leave)
• life assurance
• retail discount scheme
• employee recognition awards
• a great Company pension scheme