Hire Controller

Speedy Hire; Birmingham; On-site; GBP 29,000; Full time

Job summary

A leading hire provider in the UK seeks a Hire Controller in Birmingham. This role is crucial for operations, focusing on sales and customer service. Responsibilities include coordinating the hire process, managing relationships, and ensuring customer satisfaction while adhering to ESG commitments. The company offers competitive benefits and values work-life balance.

Benefits

26 days holiday plus bank holidays

Life assurance

Pension scheme

Canteen facilities

95% discount across the Speedy brand

Training and development opportunities

Voluntary Health Cash Plan

Employee Assistance Program (EAP)

Qualifications

• Valid driving license required.
• Previous experience in hire industry or operational role preferred.

Responsibilities

• Coordinate hire process from order to delivery.
• Build relationships with customers and internal departments.
• Ensure equipment availability and minimal delays.

Skills

Organisational skills

Communication

Adaptability

Commitment to learn

Job description

Speedy is the UK’s leading hire provider, offering the widest range of tools, specialist hire equipment, plant, and support services – everything for every job!

Job Title - Hire Controller

Location - Birmingham

Working Hours - Mon - Fri, 07:30 - 17:00 (42 hours per week)

Salary - £28,589 per annum, pro rata

The Hire Controller plays a vital role in operations at the depot, being on the front line of sales and customer service. The role involves building relationships and coordinating the hire process from order to delivery and collection, liaising with all depot departments to meet customer needs and ensure satisfaction.

Daily tasks are desk-based, working closely with other departments, stock teams, drivers, and engineers to ensure minimal delays and readily available equipment.

To succeed in this role, you will need:

• Strong organisational skills
• Excellent verbal and written communication skills
• Adaptability
• A commitment to learn and develop
• A valid driving license
• Previous experience in the hire industry or a similar sales or operational role
• The ability to support your team in delivering our ESG Strategy – Decade to Deliver

What We Offer

• 26 days holiday plus bank holidays
• Life assurance
• Pension scheme
• Canteen facilities
• 95% discount across the Speedy brand
• Opportunities for training, development, and career progression
• Voluntary Health Cash Plan
• Discounts through My Staff Shop
• Green Commute Initiative for cycling
• Employee Assistance Program (EAP) offering free support and counselling

Speedy is committed to work-life balance, supporting flexible and hybrid working arrangements, including flexible start and finish times, shorter days, term-time hours, and job sharing.

We provide a clear career progression pathway within the Speedy Group.

Please note, Speedy may close vacancies early if sufficient applications are received. We recommend applying promptly.

Some roles may require DBS, Credit, or Security Clearance checks. We are an equal opportunity employer, embracing diversity and fostering an inclusive environment. Proof of right to work in the UK is required at the start of employment.

For more information, visit our ESG governance policies: https://www.speedyservices.com/esg/governance