Key Account Hire Controller

HSS Hire; Coventry; On-site; GBP 25,000 - 35,000; Full time

Job summary

HSS Hire seeks a Key Account Hire Controller to join their team in Heathrow. This permanent, full-time position focuses on delivering excellent customer service to Aviation Key Account customers. Ideal candidates will bring customer service experience, proficiency in Microsoft Office, and strong communication skills to foster lasting relationships.

Benefits

Holiday buy scheme

Exclusive company discounts

Top healthcare and wellbeing platform

Personalized career progression

Qualifications

• Experience in a customer service environment or similar.
• Experienced in Microsoft Office applications.
• Excellent communication skills with customers and colleagues.

Responsibilities

• Focus on maintaining relationships with Aviation Key Account customers.
• Raise quotes, reservations, deliveries and maintain service compliance.
• Develop communication between the customer, suppliers and HSS.

Skills

Customer Service Experience

Communication Skills

Initiative

Tools

Microsoft Office

Job description

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Key Account Hire Controller
Heathrow
Permanent, full time

Our benefits include: Holiday buy scheme, exclusive company discounts on hire equipment, car leasing, and retail, a top healthcare and wellbeing platform including 24/7 GP access and personalised career progression to help you exceed!

We’re not your average tool hire company. We’re innovative and pioneering – revolutionising the industry through the very latest in technology so that we can continue to go above and beyond for our customers.

We’re so proud of how far we have come, and we are not done yet!

What you’ll do:

You will focus on HSS’ relationship with our Aviation Key Account customers, to achieve customer service excellence at all times. Maintain disciplines that adhere to our customer’s instructions. Strive to guarantee customer satisfaction, whilst working as a collective team across the Key Accounts department.

• To personally always provide an excellent customer experience.
• Raise quotes, reservations, deliveries and exchanges in accordance with guidelines and assuring service level compliance at all times
• Develop & maintain lines of communication between the customer, suppliers and HSS to build lasting relationships.
• Liaise with stakeholders to escalate any issues internally or regarding the customer.
• To encourage and demonstrate a high level of teamwork to achieve results in line with the right first time, every time ethic.
• Release Key Account invoices daily alongside the Administration team, checking accuracy to minimise queries and credits.
• Attend team meetings as required.
• Review suspended contracts and resolve these issues daily.
• Chase quotations daily to drive revenue
• Assist with customer debt queries
• Answer all calls to meet or exceed 97% calls answered daily.
• Respond to all calls, e-mails and messages by the end of each day, in-line with agreed service levels.
• Use company Whatsapp to keep track of internal incentives
• Promote the HSS Proservice self-serve platform
• Treat all internal and external customers in professional and courteous manner at all times.
• Meet Key Account customers who visit the department as required
• Know your daily targets and strive to meet/exceed them
• Seek guidance from your Line Manager and seek all opportunities for self-development.

What you’ll bring:

• Experience in a customer service environment or similar.
• Experienced in Microsoft Office applications.
• Ability to work on own initiative.
• Commitment to providing excellent customer service.
• Excellent communication skills with both customers and colleagues.
• Some knowledge of Airport Operations and systems (ie ID Gateway) is preferred but not essential

What you’ll receive:

• Holiday buy scheme, of up to 5 extra holidays per year.
• Personalised training and development – you will get the opportunity to continuously further your career and complete courses suited to your role.
• Inclusive and innovative culture and great recognition.
• Discounts and cashback on our benefits site with a huge range of purchases including days out, restaurants, gym memberships, shopping, and lots more.
• 24/7 Consultation service, mental health support and a top healthcare cash plan saving money on dentistry, eye tests and more.

At HSS, we celebrate diversity and inclusivity. We understand that, statistically, people of colour and women are less likely to apply unless they reach all the requirements stated in the job description. Therefore, we would like to encourage you to apply regardless if you feel your experience is not an exact match. We believe you could be the perfect fit for this role or a future position!

We’re also incredibly proud to be a Disability Confident Committed Employer and believe that everyone should have the opportunity to contribute and thrive within our workforce – please do let us know if you require any reasonable adjustments during the recruitment process that will allow you to perform to the best of your ability.