Hire Administrator/ Receptionist

Brook Street; Antrim; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Salary £30,000 - £33,000 per annum

30 days annual leave

Bupa Private Healthcare

Life Insurance (4 x annual salary)

Company Pension Scheme

No weekend work

Job summary

Brook Street Recruitment is partnering with a leading client in Newtownabbey to recruit an experienced Hire Administrator/Receptionist for their Mallusk base. You will be the first point of contact, coordinating vehicle and trailer hires while delivering excellent customer service.

Essential: 5+ years in admin, 5 GCSEs, strong organisation and MS Word/Excel proficiency. Mon–Fri role with a competitive salary and benefits package including private healthcare and pension.

Qualifications

• Minimum of 5 years' experience in an administrative role.
• At least 5 GCSEs (or equivalent qualifications).
• Excellent organisational and administrative skills.
• Strong time management skills with the ability to meet deadlines.
• High level of accuracy and attention to detail.
• Proactive approach with the ability to see tasks through to completion.
• Excellent communication and interpersonal skills.
• Professional and confident telephone manner.

Responsibilities

• Coordinate and manage the daily vehicle and trailer hire process.
• Handle multiple customer enquiries, bookings, deadlines, and requirements.
• Prepare accurate hire agreements and supporting documentation.
• Maintain up-to-date hire records and databases.
• Follow up on outstanding paperwork, charges, and actions.
• Welcome customers and assist on arrival and departure.
• Manage the company switchboard and direct calls professionally.
• Liaise with insurance brokers and maintain documentation.
• Work with Hire and Operations teams to ensure a seamless experience.
• Scan, file and maintain records in accordance with procedures.
• Provide general administrative support as required.

Skills

Organisational skills

Administrative skills

Communication

Time management

Education

GCSEs or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Brook Street Recruitment is delighted to be partnering with a leading client in Newtownabbey to recruit an experienced Hire Administrator/ Receptionist to join their growing team based in Mallusk. This is an excellent opportunity for a highly organised and customer-focused individual who enjoys working in a fast-paced environment. As the first point of contact for customers, you will play a key role in ensuring the smooth coordination of daily vehicle and trailer hire operations while supporting the continued growth of the business. If you thrive in a busy office environment, enjoy multitasking, and take pride in delivering exceptional customer service, we'd love to hear from you.

Key Responsibilities

• Coordinate and manage the daily vehicle and trailer hire process
• Handle multiple customer enquiries, bookings, deadlines, and operational requirements efficiently
• Prepare accurate hire agreements and supporting documentation
• Maintain up-to-date and accurate hire records and databases
• Follow up on outstanding paperwork, charges, and customer actions
• Welcome customers to the branch and provide assistance upon arrival and departure
• Manage the company switchboard and direct calls professionally
• Liaise with insurance brokers and maintain organised documentation
• Work closely with the Hire and Operations teams to ensure a seamless customer experience
• Scan, file, and maintain records in line with company procedures
• Provide general administrative support as required

Essential Criteria

• Minimum of 5 years' experience in an administrative role
• At least 5 GCSEs (or equivalent qualifications)
• Excellent organisational and administrative skills
• Proven ability to manage a varied workload and prioritise effectivelyStrong time management skills with the ability to meet deadlines
• High level of accuracy and attention to detail
• Proactive approach with the ability to see tasks through to completion
• Excellent communication and interpersonal skills
• Professional and confident telephone manner
• Proficient in Microsoft Word and Excel
• Ability to work independently and as part of a team
• Capable of working efficiently under pressure while maintaining accuracy
• Strong written and verbal English skills

Benefits

• Competitive salary of £30,000 - £33,000 per annum
• 30 days annual leave
• Bupa Private Healthcare
• Life Insurance (4 x annual salary)
• Company Pension Scheme
• Monday to Friday working pattern - No weekend work
• Opportunity to join a growing and supportive team

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