Hire Administrator

Flannery Plant; Birmingham; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive Salary

Generous Leave

Professional Development

Employee Assistance

Job summary

Flannery Plant Hire, a leading plant hire provider in the UK, is seeking a highly organised Hire Administrator to join the team in Birmingham. You will manage the end-to-end hire process using Syrinx, maintain accurate records, coordinate with operations for deliveries and collections, and collaborate with sales for quotations and orders.

The role emphasises exceptional customer service, data integrity, and timely invoicing in a fast-paced environment.

Qualifications

• Experience in hire administration or rental processing is desirable.
• Proficiency with Syrinx or similar plant hire management systems is preferred.
• Excellent organisational skills with the ability to prioritise in a fast-paced environment.
• Strong communication and interpersonal abilities with internal teams and customers.

Responsibilities

• Manage end-to-end hire process from booking to off-hire and charges.
• Maintain accurate records of plant, equipment, availability and movements.
• Coordinate with operations for delivery and collection at customer sites.
• Provide quotations and process orders with the sales team.
• Respond to customer inquiries with high-quality service.
• Generate hire agreements and purchase orders using the software.

Skills

Organisational skills

Attention to detail

Customer service

Communication

Tools

Syrinx software

MS Office

Job description

Hire Administrator

Flannery Plant Hire is a leading provider of plant hire and specialist attachments to the construction industry across the UK and Ireland. With a comprehensive fleet of innovative machinery, we pride ourselves on delivering exceptional customer service and meeting our clients' project requirements.

We are seeking a highly organised, efficient, and detail-oriented individual to join our team as a Hire Administrator. In this role, you will be responsible for managing all aspects of the hire process using our Syrinx software system.

Responsibilities

• Efficiently manage the end-to-end hire process using Syrinx software, from initial booking through to off-hire and sale or return charges.


• Maintain accurate and up-to-date records of all plant and equipment, including availability, status, and movements within the software system.


• Coordinate with the operations team to ensure smooth delivery and collection of hired equipment at customer sites, ensuring accurate and timely communication.


• Collaborate closely with the sales team to understand customer requirements, provide accurate quotations, and process orders effectively.


• Respond promptly to customer and internal inquiries, providing exceptional service and resolving any issues or concerns related to the hire process.


• Generate hire agreements, purchase orders, and other necessary documentation accurately and efficiently using the software system.


• Work closely with the Finance department to ensure accurate and timely invoicing.


• Maintain a high level of data accuracy and integrity within the Syrinx software system, ensuring all information is entered and updated correctly.


• Collaborate with other team members to identify opportunities for process improvements and enhancements within the hire administration function.


• Stay up-to-date with industry trends, regulations, and best practices related to plant hire operations to ensure compliance and provide knowledgeable support to customers.


• Contribute to projects and initiatives aimed at improving overall efficiency, customer satisfaction, and profitability within the hire administration function.

Qualifications and Experience

• Previous experience in a similar hire administration or rental processing role, preferably within the construction or plant hire industry.


• Proficiency in using Syrinx software or other similar plant hire management systems is desirable but not essential.


• Excellent organisational skills with a strong ability to prioritize and multi-task effectively in a fast-paced environment.


• Exceptional attention to detail and accuracy, with a commitment to maintaining high-quality records and documentation.


• Strong communication and interpersonal skills, with the ability to build positive relationships with both internal teams and external customers.


• Proactive problem‑solving skills, with the ability to identify and resolve problems quickly.


• Strong computer literacy, including proficiency in Microsoft Office Suite (Word, Excel, Outlook).


• Knowledge of plant and construction equipment, including terminology and specifications, would be beneficial.


• Ability to work independently and as part of a team, with a positive and collaborative attitude.


• Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.


• Willingness to learn and stay updated with new software features and functionalities.

What We Offer

• Competitive Salary: We offer a highly competitive salary and package that reflects your skills and experience.


• Generous Leave: Enjoy 24 days plus bank holiday annual leave and personal leave to maintain a healthy work life balance.


• Professional Development: Take advantage of training programs, workshops, and seminars to enhance your skills and advance your career.


• Employee Assistance Program: Access to free, confidential support services for personal and work-related issues.


• Environmental and Safety Commitment: Join a company that prioritises safety and sustainability, ensuring a safe and Eco-friendly working environment.


• Modern Equipment: Work with the best and latest plant and machinery in the industry.


• Team Oriented Culture: Be part of a supportive and collaborative team that values each member’s contribution.


• Recognition Programs: Acknowledge and reward outstanding performance and dedication with various recognition programs.

Equal Opportunities

At Flannery Plant Hire, we flourish by embracing differences, whether they stem from social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation, or any other protected characteristic. We recognize that diversity unleashes a wealth of innovative thinking, which is integral to building successful and high‑performing teams. We call it \"Empowering Everyone