Implant Hire Controller

Flannery Plant Hire; Wembley; Remote; GBP 28,000 - 40,000; Full time

Job summary

Flannery Plant Hire (Oval) Ltd. is seeking an Implant Hire Controller to be embedded with a customer team.

The role is remote with occasional travel to Rushden and Wembley offices, managing day-to-day hire requests, deliveries, collections and equipment movements. You will liaise with Flannery’s Operations, ensure inspections and maintenance are arranged, and keep accurate hire records while upholding health and safety standards.

Qualifications

• Previous experience in a similar role within the plant hire industry.
• Strong organisation and planning skills with the ability to prioritise multiple hire requests.
• Excellent communication and relationship-building to work within a customer’s team.
• Knowledge of plant and equipment types, specifications and uses.
• Familiarity with health and safety regulations in plant hire.
• Proficient in plant hire software and systems.
• Self-motivated with strong attention to detail and customer service.

Responsibilities

• Act as day-to-day contact for Flannery Plant Hire, coordinating hire requests, deliveries, collections and equipment movements.
• Work with the customer’s team to understand project plans and plant requirements, confirming equipment and timings.
• Liaise with Operations to confirm availability and allocation, and coordinate inspections and maintenance.
• Complete delivery/collection notes, safety certificates, purchase orders and related documents on time.
• Manage hire queries and complaints, escalating when necessary.
• Provide updates on hire activity, equipment availability and maintenance needs.
• Follow health and safety requirements and customer site procedures when coordinating hires.
• Maintain records of hire activity, equipment specs and hire agreements.
• Coordinate equipment mobilisation/demobilisation with customer and Operations teams.
• Identify improvements to coordination, communication and processes.

Skills

Strong organisational and planning

Excellent communication

Relationship-building

Knowledge of plant and equipment types

Health and safety regulations

Proficient in using plant hire systems

Proactive, detail-oriented & customer‑

Tools

Plant hire software/systems

Job description

Implant Hire Controller

Remote – with occasional travel to Rushden and Wembley offices

Flannery Plant Hire is a leading provider of plant hire and specialist attachments to the construction industry across the UK and Ireland. With a comprehensive fleet of innovative machinery, we pride ourselves on delivering exceptional customer service and meeting our clients' project requirements.

We are seeking a highly organised and motivated Hire Controller to join Flannery Plant Hire in an implant role based with one of our customers. You will be employed by Flannery Plant Hire and embedded in the customer’s team, managing their day-to-day plant hire requirements. As the link between the customer and our Operations team, you will coordinate equipment availability, deliveries and collections to support the customer’s project requirements.

Key responsibilities:

• Act as the customer’s day-to-day point of contact for Flannery Plant Hire, coordinating plant hire requests, deliveries, collections and equipment movements.

• Work closely with the customer’s team to understand project plans and plant requirements, confirm suitable equipment and timings, and keep them informed throughout each hire.

• Liaise with Flannery’s Operations team to confirm equipment availability and allocation, then help coordinate the required inspections and maintenance before and after each hire.

• Complete delivery and collection notes, safety certificates, purchase orders and other hire documentation accurately and on time.

• Manage the customer’s hire queries and complaints promptly, working with Flannery’s teams to resolve issues and escalating where necessary.

• Provide regular updates to the customer and Flannery management on hire activity, equipment availability, utilisation and maintenance requirements.

• Keep up to date with relevant industry regulations and follow applicable health and safety requirements and the customer’s site procedures when coordinating hire activity.

• Maintain accurate records of the customer’s plant hire activity, equipment specifications and hire agreements.

• Coordinate equipment mobilisation and demobilisation with the customer and Flannery’s Operations team, aligning movements with site requirements and project timelines.

• Identify and implement improvements to hire coordination, communication and processes that enhance efficiency and the customer’s experience.

Requirements:

• Previous experience in a similar role within the plant hire industry.

• Strong organisational and planning skills, with the ability to prioritise multiple plant hire requests and project deadlines.

• Excellent communication and relationship-building skills, with the confidence to work within a customer’s team while representing Flannery Plant Hire professionally.

• Knowledge of plant and equipment types, specifications and appropriate uses.

• Familiarity with health and safety regulations and best practices within the plant hire industry.

• Proficient in using plant hire software and systems.

• A proactive, self-motivated approach, strong attention to detail and a commitment to responsive customer service.

• Full driving licence.

What We Offer:

Competitive Salary: We offer a highly competitive salary and package that reflects your skills and experience.

Generous Leave: Enjoy 24 days plus bank holiday annual leave and personal leave to maintain a healthy work life balance.

Professional Development: Take advantage of training programs, workshops, and seminars to enhance your skills and advance your career.

Employee Assistance Program: Access to free, confidential support services for personal and work-related issues.

Environmental and Safety Commitment: Join a company that prioritises safety and sustainability, ensuring a safe and Eco-friendly working environment.

Modern Equipment: Work with the best and latest plant and machinery in the industry.

Team Oriented Culture: Be part of a supportive and collaborative team that values each member’s contribution.

Recognition Programs: Acknowledge and reward outstanding performance and dedication with various recognition programs.

Equal Opportunities

At Flannery Plant Hire, we flourish by embracing differences, whether they stem from social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation, or any other protected characteristic. We recognize that diversity unleashes a wealth of innovative thinking, which is integral to building successful and high-performing teams. We call it "Empowering Everyone".