Hybrid Highways Support Officer

Hampshire County Council; Winchester; Hybrid; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Hampshire County Council is seeking a Highways Support Officer for its Highways Operation Centre in Winchester. The role involves delivering information about Highways services to customers, reporting road issues, and assigning them to technical teams.

You will join a busy customer service team in a hybrid working environment. The successful candidate will have GCSEs in English and Maths, be proficient with IT (Microsoft 365), and possess excellent written and verbal communication.

Qualifications

• GCSEs (or equivalent) in English and Maths.
• Proficiency with IT systems including Microsoft 365.
• Excellent written and verbal communication abilities.
• Proactive team player with accuracy and attention to detail.

Responsibilities

• Provide information about Highways services to customers.
• Report road issues/enquiries and assign to technical teams.
• Collaborate with the customer service team to deliver a responsive service.

Skills

GCSEs English & Maths

Communication skills

Microsoft 365

Detail-oriented

Education

GCSEs English & Maths

Tools

Microsoft 365

Job description

Hampshire County Council is seeking a Highways Support Officer for its Highways Operation Centre in Winchester. The role involves delivering information about Highways services to customers, reporting road issues, and assigning them to technical teams.

You will join a busy customer service team in a hybrid working environment. The successful candidate will have GCSEs in English and Maths, be proficient with IT (Microsoft 365), and possess excellent written and verbal communication.