Highway Steward

West Sussex County Council; Westhampnett; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Public sector pension

27 days holiday + buy extra leave

Flexible working options

Parental leave

Volunteer opportunities

Training and development

Staff discounts

Employee wellbeing programmes

Job summary

West Sussex County Council is seeking a Highway Steward to support a safe highway network across the county through inspection and repair work, and enforcement of highway legislation. You will respond to customer enquiries, plan workload efficiently, and assist community groups to undertake highway-related projects.

A flexible approach is essential as responsibilities may shift to cover other areas as required.

Qualifications

• Full current driver’s licence.
• Basic theoretical knowledge of engineering / civil construction for planning improvements and repairs to the highway, including the Highways Act and NRSWA, and other health and safety legislation for enforcement work.
• Sound and accurate IT knowledge.
• Demonstrable customer service & community engagement skills.
• Proven experience of working as part of a team to meet objectives within timescales.

Responsibilities

• Responsive to customer enquiries and resolve issues in a timely manner.
• Inspect and assist with highway repairs and maintenance.
• Support community groups to undertake work with local highways support and guidance.

Skills

Driver's licence

Engineering knowledge

IT literacy

Customer service

Team collaboration

Tools

NRSWA

Job description

As a Highway Steward, you will support the delivery of a safe highway network to all residents of West Sussex, through the regular inspection and repair of the highways and enforcement of highway legislation. This role is about effective 'stewardship' of the highway responding to highway matters proactively. You will have a wide range of responsibilities, but the primary focus is responding to customer enquiries; to understand and resolve issues in a timely manner. As the post holder you will also focus on how we can support and enable community groups (e.g. Parishes and Neighbourhood groups) to undertake work themselves. You will be required to travel around the county independently and will need to plan your work efficiently. You will use your own initiative when carrying out duties and these will include physical activities. The role requires flexibility; you will be expected to cover other areas across the whole of the county or focus on other tasks within the role when required to ensure the efficient operation of the service and teams.

• Excellent written and oral communication skills.
• Ability to anticipate and identify problems, plan solutions, make sound pragmatic problem-solving decisions and make best use of available resources.
• Strong customer focus with the ability to work within a team that provides a high quality Highways network and effectively raises the profile of Highways maintenance within the Area.
• Good professional observational skills in order to locate faults in the highway and ability to keep accurate records in order to document findings.

Qualifications and/or experience:

• Full current driver's licence.
• Basic theoretical knowledge of engineering / civil construction for planning improvements and repairs to the highway, including the Highways Act and NRSWA, and other relevant pieces of legislation, including health and safety, for enforcement work.
• Sound and accurate IT knowledge.
• Demonstrable customer service & community engagement skills.
• Proven successful experience of working as part of a team to effectively meet objectives within agreed / necessary timescales.

Working for us

As well as adding real value to our service users and our communities, as an employer we recognise our employees are central in being able to achieve this. To recognise this we want to help support your development and provide an great place to work ensuring you can fulfil your full potential, have access to a range of benefits including

• an excellent local government pension scheme
• generous holiday entitlement of 27 days (plus opportunity to buy additional leave)
• a range of flexible working options, depending on your job role
• maternity, paternity, dependency and adoption leave
• volunteering opportunities
• training and development opportunities, including coaching and mentoring
• a range of discounts giving our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over £1,000 a year through our West Sussex Choices benefits platform (see our Staff discounts page if you are a business looking to offer a discount)
• health and wellbeing benefits including access to our Employee Assistance Programme, Mental Health First Aiders and Voluntary Health Cash Plans

For a full list this can be found at our