Highland F&B Guest Service Assistant

Relais & Châteaux; Holmfirth; On-site; GBP 22,000 - 28,000; Full time

Job summary

The Torridon, a five‑star boutique resort in the Scottish Highlands, invites applications for a guest service role. You will welcome guests warmly, provide attentive service across our restaurants, bars, lounges and events, and learn our menus, allergens and daily specials with confidence.

Join a family‑owned, sustainable team where collaboration with Food & Beverage, Kitchen, Front of House and Housekeeping is essential.

Qualifications

• No formal qualifications are essential; full training will be provided.
• Previous experience in hospitality, restaurant, bar or customer service work is desirable.
• A food hygiene qualification is helpful but not essential.
• Candidates must be willing to complete required training, including food safety, allergen awareness, health and safety, licensing and service standards.
• Good spoken English and confident communication skills are important for guest-facing service.
• Candidates must have the right to work in the UK.
• Must be able to live in rural location and ideally have own transport—though not essential.

Responsibilities

• Welcome guests warmly and deliver friendly, attentive food and beverage service across our restaurants, bars, lounges, room service and events.
• Help create incredible memories by anticipating guest needs and making every guest feel special.
• Learn about our menus, drinks, allergens, dietary requirements and daily specials so you can speak with confidence.
• Support smooth service by working closely with colleagues across Food and Beverage, Kitchen, Front of House, Housekeeping and Maintenance.
• Respond professionally to guest questions, feedback and requests, escalating where needed.
• Work positively with colleagues to create a supportive, respectful and inclusive team environment.
• Prepare, set up and clear down service areas so they are clean, organised and ready for guests.
• Use quieter periods productively by restocking, polishing, cleaning and completing service checks.
• Support private dining, events, exclusive-use stays and other operational needs as directed.
• Follow health, safety, hygiene, food safety, allergen and licensing procedures at all times.

Skills

Customer service

Communication skills

Teamwork

Right to work in UK

English proficiency

Job description

The Torridon, a five‑star boutique resort in the Scottish Highlands, invites applications for a guest service role. You will welcome guests warmly, provide attentive service across our restaurants, bars, lounges and events, and learn our menus, allergens and daily specials with confidence.

Join a family‑owned, sustainable team where collaboration with Food & Beverage, Kitchen, Front of House and Housekeeping is essential.