Food and Beverage Assistant

Relais & Châteaux; Scotland; On-site; GBP 21,000 - 27,000; Full time

Job summary

The Torridon, a Relais & Châteaux five‑star boutique resort set on 58 acres by Loch Torridon in the Scottish Highlands, is hiring for guest service roles. You will warmly welcome guests and provide attentive food and beverage service across restaurants, bars, lounges, room service and events.

Full training will be provided; prior hospitality or customer service experience is desirable, and good spoken English is essential.

Qualifications

• No formal qualifications are essential; full training will be provided.
• Previous hospitality or customer service experience is desirable.
• A food hygiene qualification is helpful but not essential.
• Candidates must have the right to work in the UK and be able to live in a rural location.

Responsibilities

• Welcome guests warmly and deliver attentive food and beverage service across our venues.
• Anticipate guest needs and help create memorable experiences.
• Learn menus, allergens, dietary requirements and daily specials to speak confidently.
• Coordinate with Food & Beverage, Kitchen, Front of House, Housekeeping and Maintenance to ensure smooth service.
• Respond professionally to guest questions and requests, escalating when needed.
• Support private dining, events and other operational needs as directed.

Skills

Hospitality experience

Customer service

Communication skills

Job description

The Torridon is afamily‑owned, five‑star boutique resortset amidst58 acres of magnificent parklandon the shores ofLoch Torridonin the Scottish Highlands. Surrounded byrugged mountains, dramatic scenery, and shimmering lochs, it offers one of Scotland’s most spectacular and secluded escapes.

What You’ll Be Doing

Guest Service

• Welcome guests warmly and deliver friendly, attentive food and beverage service across our restaurants, bars, lounges, room service and events.
• Help create incredible memories by anticipating guest needs and making every guest feel special.
• Learn about our menus, drinks, allergens, dietary requirements and daily specials so you can speak with confidence.
• Support smooth service by working closely with colleagues across Food and Beverage, Kitchen, Front of House, Housekeeping and Maintenance.
• Respond professionally to guest questions, feedback and requests, escalating where needed.

Teamwork and Daily Operations

• Work positively with colleagues to create a supportive, respectful and inclusive team environment.
• Prepare, set up and clear down service areas so they are clean, organised and ready for guests.
• Use quieter periods productively by restocking, polishing, cleaning and completing service checks.
• Support private dining, events, exclusive-use stays and other operational needs as directed.
• Follow health, safety, hygiene, food safety, allergen and licensing procedures at all times.

Qualifications and Training

• No formal qualifications are essential; full training will be provided.
• Previous experience in hospitality, restaurant, bar or customer service work is desirable.
• A food hygiene qualification is helpful but not essential.
• Candidates must be willing to complete required training, including food safety, allergen awareness, health and safety, licensing and service standards.
• Good spoken English and confident communication skills are important for guest-facing service.
• Candidates must have the right to work in the UK.
• Must be able to live in rural location and ideally have own transport- thought not essential.

Our Values

At The Torridon, our purpose is to create incredible memories for people in a place like no other. We are looking for someone who can bring our values to life every day: Daring, Driven, Passion and Integrity. You will be friendly, aspirational, honest and willing to challenge yourself to keep learning and improving.

Why Join Us?

• Be part of a supportive team in a five-star hospitality environment.
• Develop practical food and beverage skills while learning from experienced colleagues.
• Work in one of Scotland’s most beautiful Highland locations.
• Contribute to a guest experience that is friendly, faultless and memorable.
• Join a business that values sustainability, teamwork and continuous improvement.