F&B Guest Experience Specialist

The Torridon; Torridon; On-site; GBP 21,000 - 30,000; Full time

Job summary

The Torridon in the Scottish Highlands is seeking a Guest Service team member to warmly welcome guests and deliver attentive food and beverage service across our restaurants, bars, lounges and events. You will learn menus and daily specials, work closely with colleagues across departments, and help create memorable guest experiences while upholding health, safety and licensing procedures.

This is a full-time, on-site role in a rural Highland setting, with training provided and English language

Qualifications

• No formal qualifications are essential; full training will be provided.
• Previous hospitality, restaurant, bar or customer service experience desirable.
• A food hygiene qualification is helpful but not essential.
• Candidates must have the right to work in the UK.
• Good spoken English and confident communication skills are important for guest-facing service.

Responsibilities

• Welcome guests warmly and deliver friendly, attentive food and beverage service across our restaurants, bars, lounges, room service and events.
• Help create incredible memories by anticipating guest needs and making every guest feel special.
• Learn about our menus, drinks, allergens, dietary requirements and daily specials so you can speak with confidence.
• Support smooth service by working closely with colleagues across Food and Beverage, Kitchen, Front of House, Housekeeping and Maintenance.
• Respond professionally to guest questions, feedback and requests, escalating where needed.
• Work positively with colleagues to create a supportive, respectful and inclusive team environment.
• Prepare, set up and clear down service areas so they are clean, organised and ready for guests.
• Use quieter periods productively by restocking, polishing, cleaning and completing service checks.
• Support private dining, events, exclusive-use stays and other operational needs as directed.
• Follow health, safety, hygiene, food safety, allergen and licensing procedures at all times.

Skills

Good spoken English

Confident communication

Education

No formal qualifications required

Job description

The Torridon in the Scottish Highlands is seeking a Guest Service team member to warmly welcome guests and deliver attentive food and beverage service across our restaurants, bars, lounges and events. You will learn menus and daily specials, work closely with colleagues across departments, and help create memorable guest experiences while upholding health, safety and licensing procedures.

This is a full-time, on-site role in a rural Highland setting, with training provided and English language