Higher Clerical Officer

City Hospitals Independent Commercial Enterprises Ltd (CHoICE); South Shields; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Fitness Centre (SRH)

Cycle to work scheme

Childcare Co-ordinator

Job summary

City Hospitals Independent Commercial Enterprises Ltd (CHoICE) is seeking a Higher Clerical Officer to support engineering and building facilities management across CHoICE sites. The role involves administrative duties, contractor on-boarding, and duties within the Estates helpdesk to handle reactive and planned works.

The ideal candidate will be friendly, customer-focused and flexible, with an understanding of engineering/building activities and a willingness to learn Estates systems.

Qualifications

• Positive, friendly and cooperative manner.
• Customer-focused attitude and ability to represent front-of-house.
• Willingness to learn and adapt to Estates systems.

Responsibilities

• Provide administrative support for engineering and building related processes and compliance on site.
• Register and welcome external contractors on site.
• Support Estates helpdesk and triage emergency/reactive calls before escalation.

Skills

Customer service orientation

Negotiation skills

Flexibility

Understanding of engineering/building

Job description

An exciting opportunity has arisen for an enthusiastic, conscientious and dedicated Higher Clerical Officer to join the Engineering and Building Facilities Management Team which manages all reactive and planned works at sites within the CHoICE Management portfolio. The successful applicant will be joining a dynamic team which forms part of an organisation which is constantly exploring options and developing new opportunities to provide the best possible healthcare facilities management services within the region to its existing customers.

The role will consist of three key elements which form part the key services provided: administrative support in relation to engineering and building related processes/service and compliance undertaken on site and other sites maintained by CHoICE, inclusion within the team that initial welcomes/registers external contractors attendance on site and inclusion within the team that forms part of the Estates helpdesk team who may initially receive emergency reactive breakdown calls before escalating in an appropriate manner.

All applicants must have a positive, friendly and co-operative manner whilst being prepared to be flexible to meet the service needs of a large Acute NHS Trust. The successful candidate will need to ensure that they possess the appropriate customer focused attitude and at time negotiation skills that will be used to represent the front of house characteristics which is required as part of the role.

The ideal candidate will have an understanding of engineering/building related activities which will typically be completed as part of a large facilities management team, however on the job development and learning will be provided if necessary. The successful candidate will need to be able to flex and react to peaks in workloads during key operational windows, as well as being able to learn how to operate new Estates related operating systems and develop or maintain existing databases using existing workflows which are used to manage a range of estates related requests.

Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.

City Hospitals Independent Commercial Enterprises Ltd (CHoICE - trading since 2014) is a wholly owned subsidiary company of South Tyneside & Sunderland NHS Foundation Trust (STSFT). We provide a full range of Facilities Management, Procurement and Outpatient Pharmacy services. We employ staff in a wide range of functions, ranging from cleaners, porters, engineers, procurement and pharmacists.

Commitment, Care and Compassion- our Team contribute to the overall hospital environment, providing safe, secure and comfortable facilities for access by patients, staff and visitors. CHoICE is an exciting place to work that will provide you with an opportunity to grow and develop. Many of our staff work flexibly, including part-time and we are committed to offering flexible approaches to work where possible. We provide a range of benefits including Fitness Centre (SRH), cycle to work scheme and access to a Childcare Co-ordinator to help staff with childcare arrangements.