Clerical Assistant

The Newcastle upon Tyne Hospitals NHS Foundation Trust; Newcastle upon Tyne; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Flexible working

Job summary

The Newcastle upon Tyne Hospitals NHS Foundation Trust is recruiting Clerical Assistants to support our Community Clinics and Services across Newcastle. Join a busy, patient-focused team delivering high-quality administrative support to patients, carers and healthcare professionals.

Roles include work at SPA and Urgent Treatment Centres with flexible working arrangements. Priorities include data handling, referrals processing, and ensuring a professional service across multiple sites.

Responsibilities

• Handle telephone enquiries with courtesy and efficiency
• Process referrals and maintain electronic patient records using SystmOne
• Provide general administrative support to community-based clinical services
• Prioritise workload and respond to changing service needs

Skills

Organised

Reliable

Communication

Tools

SystmOne

Job description

Are you an organised, reliable and motivated individual with excellent communication skills? Do you enjoy working as part of a busy team and making a difference to patient care? We are looking to recruit enthusiastic Clerical Assistants to provide high-quality administrative support to our Community Clinics and Services across Newcastle. This is an excellent opportunity to join a friendly and supportive team, playing a vital role in ensuring patients, carers, service users and healthcare professionals receive an efficient and professional service. We are recruiting to a number of permanent roles across our Community Services, including:

• Single Point of Access (SPA) based at Regent Point, Gosforth, providing administrative support and operating a busy telephone service.
• Urgent Treatment Centres and Resource Centres based across the city, supporting a range of community healthcare services.

We also have a Fixed Term position within the Chromic Disease Monitoring Service currently based at Molineux Centre. Working alongside clinical and administrative colleagues, you will help manage a varied workload within a fast-paced environment. You will be responsible for handling telephone enquiries, processing referrals, maintaining electronic patient records using SystmOne, and providing general administrative support to community-based clinical services.

The successful candidate will be able to prioritise their workload effectively, communicate confidently with a wide range of people, and respond positively to the changing demands of the service. Accuracy, attention to detail and a commitment to delivering excellent customer service are essential.

Administrative staff within these services work between 8:00am and 10:00pm on a rota basis, including evenings, weekends and bank holidays. Actual working hours for these posts will be discussed at interview.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Cramlington Manor Walks
• Urgent treatment centres
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS. We also have offices at Regent Point in Gosforth and community sites.