Higher Clerical Officer

NHS National Services Scotland; Hamilton; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

NHS pension scheme

Annual Leave 35 days incl. public

Salary progression

Generous benefits

Job summary

NHS Lanarkshire is seeking an Administrative and Clerical assistant to support clinical and non-clinical staff, ensuring smooth day-to-day operations. The role may involve supervising clerical staff and working under the line manager’s guidance.

Responsibilities include reception, switchboard, mail distribution, photocopying, faxing, and filing to maintain efficient departmental workflows. A Higher Grade level education and strong customer care skills are required.

Qualifications

• Work experience in an Administrative and Clerical role.
• Educated to Higher Grade level.
• Ability to supervise staff.
• Well developed interpersonal skills in customer care.

Responsibilities

• General reception duties.
• Switchboard.
• Sort and distribute incoming and outgoing mail.
• Photocopying.
• Faxing.
• Filing.
• Day to day maintenance of departmental requirements to ensure the smooth running of the department.

Skills

Reception duties

Interpersonal skills

Supervisory ability

Customer care

Education

Higher Grade level

Job description

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

To provide comprehensive Administrative and Clerical support to clinical and non-clinical staff in order to ensure the smooth running of the service.

Where appropriate, supervise clerical staff and provide support to line manager.

In this key role, you will:

• General reception duties.
• Switchboard.
• Sort and distribute incoming and outgoing mail.
• Photocopying
• Faxing.
• Filing.
• Day to day maintenance of departmental requirements to ensure the smooth running of the department.

What You'll Bring:

• work experience in an Administrative and Clerical role.
• Educated to Higher Grade level.
• Ability to supervise staff.
• Well developed interpersonal skills in customer care.

What we Offer

As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:

• Annual Leave - 35 days including public holidays
• Generous NHS pension scheme
• Annual incremental salary progression
• Paid sick leave increasing with length of service
• NHS discounts and more.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.

For informal discussion, please contact Angela Rae, Assistant OSM on [e-mail]

If you have any questions about the recruitment process or require support with your application, contact Adnan Saddique, Recruitment Administrator on [e-mail]

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

Interested?

Full details about the role are provided in the attached Job Description and Person Specification.

Please review our Application Guidance which explain key information including closing dates, amendments, right‑to‑work requirements, sponsorship eligibility and important points to be aware of before submitting your application

You can also learn more about working with NHS Lanarkshire by viewing our Information Pack

Unless otherwise stated, the deadline for applications is 23:59 hours on the closing date. Please note, CVs will not be accepted.

This advert may close early if we receive a high number of applications, so we encourage you to apply early.