Clinical Services Secretary

NHS National Services Scotland; Wishaw; On-site; GBP 21,000 - 25,000; Full time

Job summary

NHS Lanarkshire is seeking a dedicated administrator to provide full secretarial and administrative support to a multi-disciplinary team, handling management information systems and coordinating referrals.

You will collect and collate patient and governance data, maintain waiting lists, and manage correspondence and calls to ensure timely responses. Excellent IT skills and organisational abilities are essential for this role.

Qualifications

• RSA3/SVQ3/NC in Secretarial Studies or equivalent.
• Proficient IT skills including Microsoft Office.
• Excellent organisation and the ability to work on own initiative.
• Strong verbal and written communication skills.

Responsibilities

• Provide administrative and secretarial support to a multi-disciplinary team using audio/copy typing, photocopying, word processing, management information systems and email.
• Collect and collate patient, performance monitoring and staff governance data and produce related statistics.
• Monitor waiting lists and the department's referral system.
• Collect, prioritise and distribute incoming/outgoing correspondence and telephone calls to ensure timely responses.

Job description

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

The post holder is required to provide a full administrative and secretarial service to a multi disciplinary team including the management of information systems and the co-ordination of the clinical referral system.

In this key role, you will:

• To provide a comprehensive secretarial and administrative support including the use of audio/copy typing, photocopying, word processing, the use of management information systems and email to facilitate the smooth and effective running of the department.
• To collect and collate all patient / performance monitoring/ staff governance activity and produce all statistical information associated with this.
• To monitor and maintain the waiting list and referral system for the department.
• To collect, prioritise and distribute incoming and outgoing correspondence and telephone calls on behalf of the team and to initiate action where required to ensure relevant and timely responses.

What You'll Bring:

• RSA3/SVQ3/NC in Secretarial Studies or equivalent.
• Proficient IT Skills which include a working knowledge of Microsoft office packages.
• Excellent organisation skills and the ability to prioritise and work on own initiative.
• Excellent oral and written communication skills.

What we Offer

As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:

• Annual Leave - 35 days including public holidays
• Generous NHS pension scheme
• Annual incremental salary progression
• Paid sick leave increasing with length of service
• NHS discounts and more.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.

For informal discussion, please contact Maureen Inglis, Assistant OSM on [e-mail]

If you have any questions about the recruitment process or require support with your application, contact Adnan Saddique, Recruitment Administrator on [e-mail]