High Risk Service Manager

Sofina Foods Europe; Haverhill; On-site; GBP 55,000 - 75,000; Full time

Job summary

Sofina Foods is seeking a High Risk Service Manager to lead the day-to-day operation of a critical high‑risk food production area, ensuring products are made safely, efficiently, and to high quality standards.

You will work with Planning, Technical, Engineering, and Operations to meet customer requirements, improve efficiency, maximise equipment utilisation, and support long‑term site success.

Qualifications

• Experience leading production or service teams in FMCG or food manufacturing.
• Strong focus on safety, quality, and continuous improvement.
• Ability to analyse data, identify trends and drive actions.

Responsibilities

• Lead the High Risk Service and Further Processing operation to meet production, quality, safety and service targets.
• Ensure full product traceability and stock rotation across production areas.
• Develop and coach teams to achieve targets with high engagement and accountability.
• Plan strategies to maximise efficiency while complying with food safety and quality standards.
• Collaborate with Planning, Technical, Engineering, and Operations to meet site objectives.
• Lead continuous improvement initiatives to reduce waste and boost productivity.
• Maximise equipment utilisation and manage resources to minimise downtime.
• Monitor performance and take corrective actions to meet targets.
• Ensure Health & Safety, Food Safety, Environmental, and Quality standards are followed.
• Manage employee performance, attendance, and disciplinary matters per policy.
• Support site-wide improvement projects and operational excellence initiatives.
• Promote a culture of safety, quality, teamwork and continuous improvement.

Skills

Leadership

People-management

Operational performance

Data analysis

Communication

Problem solving

Safety culture

Job description

Lead a Critical High-Risk Food Production Operation and Drive Operational Excellence

Role Overview

Our new High Risk Service Manager will lead the day-to-day operation of a critical high-risk food production area, ensuring products are manufactured safely, efficiently, and to the highest quality standards. This role is responsible for delivering operational performance, maintaining compliance, and developing a culture of continuous improvement across the service and further processing functions.

Working closely with operational, technical, planning, and engineering teams, you will ensure customer requirements are met while driving efficiency, maximising equipment utilisation, and supporting the long-term success of the site.

Key Duties

• Managing the High Risk Service and Further Processing operation to deliver production, quality, safety, and service objectives.
• Ensuring full product traceability and stock rotation processes are maintained across production areas.
• Leading and developing teams to achieve operational targets while maintaining high levels of engagement and accountability.
• Planning and implementing operational strategies that maximise efficiency while maintaining compliance with food safety, quality, and legislative requirements.
• Working collaboratively with Planning, Technical, Engineering, and Operations teams to achieve site objectives and customer expectations.
• Driving continuous improvement initiatives to enhance productivity, reduce waste, and improve overall operational performance.
• Maximising equipment utilisation and ensuring resources are effectively managed to minimise downtime.
• Monitoring operational performance and implementing corrective actions where required to achieve targets.
• Ensuring compliance with all Health & Safety, Food Safety, Environmental, and Quality standards.
• Managing employee performance, attendance, disciplinary, and grievance matters in line with company policies.
• Supporting the delivery of site-wide improvement projects and operational excellence initiatives.
• Promoting a positive culture focused on safety, quality, teamwork, and continuous improvement.

Ideal Candidate

• Experienced in a Production Manager, Operations Manager, Service Manager, Manufacturing Manager, or similar leadership role within FMCG or food manufacturing.
• Knowledgeable in high-risk food production environments and food safety requirements.
• A confident leader who can motivate, develop, and support high-performing teams.
• Skilled in managing operational performance and delivering results against key targets.
• An effective communicator who can build strong relationships across multiple departments.
• Comfortable analysing data, identifying trends, and implementing improvements.
• Proactive in solving problems and making informed decisions in a fast-paced environment.
• Organised and able to effectively manage competing priorities.
• Committed to maintaining the highest standards of safety, quality, and customer service.
• Passionate about continuous improvement and operational excellence.

Why Join Us?

This is an opportunity to take ownership of a key operational area within a leading food manufacturing business. You'll have the chance to influence site performance, lead an established team, and play a vital role in delivering products that meet the highest standards of quality and customer satisfaction.

About Sofina

Sofina Foods is more than just a food company. It’s a place where you can grow your career, learn new skills, and make a positive impact.

With a wide range of meat and seafood products that delight consumers worldwide, Sofina Foods is always looking for talented and passionate people to join its team of over 13,000 employees across 40 sites in Canada and Europe.

At Sofina Foods, you will be part of a culture that values innovation, quality, sustainability, and customer satisfaction. You will work with diverse and delicious products that are sourced responsibly and sustainably from over 50 different protein sources from 5 continents.

Our vision is to be the most successful food company in the world. If you are looking for a rewarding and exciting career in the food sector, Sofina Foods is the place for you.

Equal Opportunities

Sofina Foods is proud to be an equal opportunities employer. We’re committed to building a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds and experiences – regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation