High Jewellery Client Experience Lead

CHAUMET; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Chaumet in London seeks a High Jewellery Client Advisor to drive business development and client relationships in our boutique network. You will welcome clients, prospect new business, and grow the High Jewellery client portfolio while delivering Chaumet’s service standards.

You will support CRM, events, and after-sales activities to foster loyalty and brand excellence. The role emphasizes eloquent storytelling, cultural awareness, and a passion for luxury jewellery within a dynamic team

Qualifications

• Minimum 8 years of experience in a sales role in the luxury goods and jewellery sector including 4 years in High Jewellery.
• Minimum 4 years of experience in prospection and business development.
• Ability to network and solid client experience.
• Ability to build up a solid client portfolio.
• Commercial spirit, a taste for challenge and a passion for Retail.
• A strong interest in jewellery and Chaumet.
• Excellent interpersonal skills, ability to listen, empathy and team spirit.
• Integrity and ability to comply with procedures.
• Cultural awareness, storytelling skills, excellent written and oral expression.
• Fluency in English, a rare language is a plus.

Responsibilities

• Be Business Developer of the Maison to all our clients.
• Prospect new clients using different tools and canals at your disposal.
• Grow the client portfolio for High Jewellery.
• Achieve individual and collective commercial objectives contributing to the boutique’s commercial success.
• Actively participate in the development of the client database by creating, consulting and updating client files.
• Work on building customer loyalty with targeted actions in line with events and activations organized by the company.
• Participate in regular briefs and actively exchange with colleagues regarding key news for the life of the boutique.
• Apply security guidelines, payment procedures and stock management rules.
• Acquire the basics of CRM, training and after-sales service in the Chaumet way to support the boutique.

Skills

High Jewellery sales

Prospecting

Client portfolio development

CRM usage

Interpersonal skills

Storytelling

English fluency

Tools

CRM software

Job description

Chaumet in London seeks a High Jewellery Client Advisor to drive business development and client relationships in our boutique network. You will welcome clients, prospect new business, and grow the High Jewellery client portfolio while delivering Chaumet’s service standards.

You will support CRM, events, and after-sales activities to foster loyalty and brand excellence. The role emphasizes eloquent storytelling, cultural awareness, and a passion for luxury jewellery within a dynamic team