High Jewellery Client Advisor

CHAUMET; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Chaumet in London is seeking a High Jewellery Client Advisor (M/F/X) on a permanent contract. You will act as the Maison’s Business Developer, welcoming clients, prospecting new opportunities and growing the High Jewellery client portfolio within our luxury boutique.

You will participate in briefs, maintain client databases, uphold Chaumet’s standards of service and CRM practices, and contribute to both commercial success and team life.

Qualifications

• Minimum 8 years of experience in a sales role in the luxury goods and jewellery sector, including 4 years in High Jewellery.
• Minimum 4 years of experience in prospection and business development.
• Ability to network and build up a solid client portfolio.
• Fluency in English; additional languages a plus.

Responsibilities

• Be the Business Developer of the Maison to all clients and grow the client portfolio in High Jewellery.
• Contribute to the boutique's commercial development and achieve commercial objectives.
• Maintain client files/CRM and participate in events and activations to build loyalty.
• Apply security, payment and stock procedures and support daily boutique life.

Skills

Networking

Client experience

Interpersonal skills

Storytelling

English fluency

Commercial spirit

Luxury retail

Tools

CRM

Stock management

Job description

Permanent contract

For over two centuries Chaumet has been synonymous with exquisite craftsmanship, timeless elegance and the excellence of Parisian jewellery. A leading luxury jewellery brand, renowned for our exceptional designs, commitment to quality, and unparalleled customer service. Today, we are a collective of unique talents who make the heart of our Maison beat in tune with the times. We shape a legacy that honours the past, celebrates the present and looks forward to an inspiring future. In this dynamic and challenging growth context, we are looking for a High Jewellery Client Advisor (M/F/X) for a permanent contract, who will have the opportunity to contribute to the development of the Maison. As a true representative of Chaumet to our clients, you will be the Business Developer of the Maison through all the missions you will have to do:

1/ Being Business Developer of the Maison to all our clients

• Share the passion of a Maison with more than 240 years of history, imbued with a culture of values of excellence and know-how
• Bring the Chaumet experience to life by welcoming clients into our boutiques in line with the principles of the Maison’s ceremony
• Prospect new clients using different tools and canals at your disposal
• Grow the client portfolio for High Jewellery

2/ Contribute to the commercial development of the boutique

• Achieve individual and collective commercial objectives contributing to the boutique’s commercial success
• Actively participate in the development of the client database by creating, consulting and updating client files
• Work on building customer loyalty with targeted actions in line with the various events and activations organized by the company

3/ Contribute to the smooth running and daily life of the team

• Participate in regular briefs and actively exchange with colleagues regarding key news for the life of the boutique
• Apply security guidelines, payment procedures and stock management rules
• Acquire the basics of CRM, training and after-sales service in the Chaumet way to be able to support the boutique in all these areas

• Minimum 8 years of experience in a sales role in the luxury goods and jewellery sector including 4 years in High Jewellery
• Minimum 4 years of experience in prospection and business development
• Ability to network and solid client experience
• Ability to build up a solid cliengt portfolio
• Commercial spirit, a taste for challenge and a passion for Retail
• A strong interest in jewellery and Chaumet
• Excellent interpersonal skills, ability to listen, empathy and team spirit
• Integrity and ability to comply with procedures
• Cultural awareness, storytelling skills, excellent written and oral expression
• Fluency in English, a rare language is a plus

You will have the chance to join a friendly and competent team to learn more about Watch & Jewellery and the Retail world. You will receive regular training and have the opportunity to discover exciting career development opportunities within Chaumet and the LVMH Group.

LVMH recognizes and recruits all talents.