High-Energy Service Advisor – Aftersales & Customer Care

Lookers; Crewe; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive salaries with progression

Generous annual leave

Maternity & Adoption leave

Job summary

Lookers Crewe BMW is seeking an experienced and dedicated Service Advisor to join our Aftersales Team. The role involves booking MOTs and services, advising on warranty cover, and upselling parts to customers.

You will coordinate appointments with the Aftersales department and manage a high volume of customer enquiries both in person and online. You’ll maintain accurate records, communicate turnaround times clearly, and work with our Service Manager to deliver first-class customer service in a

Qualifications

• Booking MOTs, services and other repair work for our customers.
• Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
• Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
• Managing a high-volume of customers daily as well as telephone calls and online booking queries
• Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
• Maintaining accurate customer records, and updating the systems when any bookings have been made

Responsibilities

• Booking MOTs, services and other repair work for our customers
• Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
• Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
• Managing a high-volume of customers daily as well as telephone calls and online booking queries
• Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
• Maintaining accurate customer records, and updating the systems when any bookings have been made

Skills

Customer service

Communication skills

Upselling

Organisation

Kerridge/ADP

Tools

Kerridge/ADP

Job description

Lookers Crewe BMW is seeking an experienced and dedicated Service Advisor to join our Aftersales Team. The role involves booking MOTs and services, advising on warranty cover, and upselling parts to customers.

You will coordinate appointments with the Aftersales department and manage a high volume of customer enquiries both in person and online. You’ll maintain accurate records, communicate turnaround times clearly, and work with our Service Manager to deliver first-class customer service in a