Visitor Experience Host

Bath & North East Somerset Council; Bath; On-site; GBP 18,000 - 24,000; Full time

Job summary

The Victoria Art Gallery, part of Bath & North East Somerset Council, is hiring Visitor Experience Hosts to join the Front of House team. You will warmly welcome visitors, provide excellent service, and help create memorable gallery experiences.

Duties include admissions, ticket sales, tills, and retail support within a historic setting. The role emphasizes customer care, teamwork, and a passion for art and culture, with full training and a uniform provided.

Qualifications

• Good general education and strong customer care skills.
• Experience operating tills and handling customer transactions.
• Friendly, approachable manner with a genuine enthusiasm for visitor experiences.
• Interest in art, culture or local history is beneficial.

Responsibilities

• Manage visitor admissions and sell tickets at the front of house.
• Operate tills and handle customer transactions accurately.
• Provide a tailored retail service and active selling techniques.
• Maintain presentation of merchandise, restock and keep displays attractive.
• Ensure visitors have a warm welcome and memorable gallery experiences.

Skills

Customer service

Till operation

Communication skills

Teamwork

Education

Good general education

Tools

Cash register / tills

Job description

At Bath & North East Somerset Council we have one overriding purpose to improve people’s lives.

About The Team

The Victoria Art Gallery is seeking Visitor Experience Hosts to join our friendly Front of House team. This is an exciting opportunity to work in a dynamic, enjoyable and unique historic environment, helping to create memorable experiences for everyone who visits the gallery. Working alongside colleagues and our dedicated volunteer team, you will play a key role in ensuring visitors are at the heart of everything we do.

About The Role

As a Visitor Experience Host, you will provide a warm welcome and excellent customer service to all visitors, creating positive and unforgettable experiences throughout their visit. Key responsibilities include managing visitor admissions, selling tickets, operating tills, gallery invigilation, and providing a tailored retail service using active selling techniques. You will also be responsible for maintaining the presentation of merchandise, including stock replenishment and ensuring retail displays remain attractive and well presented.

This is an ideal opportunity for someone who enjoys working with people and wants to contribute to a vibrant cultural attraction. The successful candidate will join the team from Wednesday 13th January 2027.

Full training and a uniform will be provided.

About You

You will have a good general education, a high standard of personal presentation, and excellent communication and customer care skills. A friendly, approachable manner and a genuine enthusiasm for delivering outstanding visitor experiences are essential.

You must have experience of operating tills and be confident handling customer transactions. Previous experience of working or volunteering within a visitor attraction, museum, gallery, or similar customer-facing environment would be advantageous. An interest in art, culture, or local history would also be beneficial.

Most importantly, you will be a reliable team player who enjoys engaging with a wide range of visitors and contributing to an exceptional customer experience.

• Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.

About Bath And North East Somerset Council

Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

At Bath and North East Somerset Council we have one overriding purpose to improve peoples lives.

Why Bath and North East Somerset Council?

We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to

Equality, Diversity and Inclusion

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion.

Disability Confident Employer

We are a Disability Confident Employer.

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The Council is committed to having a diverse and inclusive workforce. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

Safeguarding Statement

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.