Helpline Counsellor

The Portfolio Group; Manchester; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A leading health and wellbeing provider is seeking a qualified Wellbeing Counsellor for a hybrid position in Manchester. The role entails offering immediate support via a 24/7 helpline and structured counselling to clients. With a positive working environment and numerous employee benefits, this position promises career growth and development opportunities.

Benefits

BACP membership and accreditation paid

Monthly incentives such as weekends away

25 days holiday plus bank holidays

Day off on your birthday

Cash plan for you and your children

Contractual sick pay

Private medical insurance after 5 years

Profit share scheme

Free breakfast every Monday

Qualifications

• Minimum of 150 counselling hours required.
• 12 months post qualification experience necessary.
• Registered member of the BACP or equivalent.

Responsibilities

• Providing efficient telephone counselling services.
• Completing clinical assessments and signposting callers.
• Working with a variety of individuals and presenting issues.

Skills

Communication

Customer Service

Organizational Ability

Education

Diploma level 4 in Counselling

Tools

MS Office

Job description

Wellbeing Counsellor

(phone number removed) FTE
Hybrid or office based position

Are you a qualified counsellor looking for a company that will invest in your development and career progression?

Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.

This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor.

Job Overview

Providing immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients - hour can be counted towards BACP accreditation.

Day to Day Responsibilities:

• Providing an efficient and effective telephone counselling service to all callers
• Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk
• Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution

Essential Skills and Competencies:

• Minimum diploma level 4 in Counselling & minimum of 150 counselling hours
• 12 months post qualification experience
• Registered member of the BACP or equivalent (or COP booked)
• Relevant telephone experience
• High level of computer literacy (MS Office, Word, Excel and PowerPoint)
• High level of organisational ability; ability to work to tight deadlines and targets
• Good communication and customer service skills

Desirable Skills and Competencies:

• Accredited with the BACP or eligible for the accreditation process
• EAP experience
• Experience of working within a target driven environment

Employee Benefits:

• BACP (or equivalent) membership and accreditation paid for
• BACP CBD Hub
• Up to 70 per month for supervision
• Monthly incentives such as weekends away!
• 25 days' holiday, plus bank holidays, holidays increase after 2- and 5-years' service
• Day off on your birthday
• Cash plan for you (and your children, if any)
• Contractual sick pay
• Private medical insurance after 5 years' service
• Pension Plan and Life Insurance
• Pension plan contributions increase after 5- and 7-years' service
• Holiday season bonus after 3 years' service
• Profit share scheme
• Season ticket loan scheme after 6 months and successful completion of probationary period
• Cycle to work scheme after 6 months and successful completion of probationary period
• Access to Employee Assistance Programme
• Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday!
• Company incentives, access to discount schemes
• Discounted glasses/contact lenses prescription

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INDHA