Helpline Counsellor

Harmonia Careers; Manchester; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A leading health and wellbeing organization in Manchester is seeking a dedicated Helpline Counsellor to provide 24/7 emotional support through their helpline. This role offers the opportunity to work with a variety of individuals, ensuring immediate and effective assistance while contributing to enhancing the wellbeing of countless clients through professional counselling services.

Benefits

BACP membership and accreditation paid for

25 days' holiday plus bank holidays

Birthday day off

Pension Plan and Life Insurance

Monthly incentives such as weekends away

Cash plan for you and your children

Free breakfast every Monday

Access to discount schemes

Qualifications

• Minimum 150 counselling hours required.
• At least 12 months post-qualification experience.
• Registered member of BACP or equivalent.

Responsibilities

• Providing immediate emotional support and guidance to callers.
• Completing clinical assessments and signposting appropriately.
• Offering structured telephone/video counselling.

Skills

Communication

Organisational Skills

Customer Service

Education

Minimum diploma level 4 in Counselling

Tools

MS Office

Word

Excel

PowerPoint

Job description

Join to apply for the Helpline Counsellor role at Harmonia Careers

2 days ago Be among the first 25 applicants

Join to apply for the Helpline Counsellor role at Harmonia Careers

Hybrid or office based position

Are you a qualified counsellor looking for a company that will invest in your development and career progression?

Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.

Wellbeing Counsellor

(phone number removed) FTE

Hybrid or office based position

Are you a qualified counsellor looking for a company that will invest in your development and career progression?

Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.

This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor.

Job Overview

Providing immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients - hour can be counted towards BACP accreditation.

Day To Day Responsibilities

• Providing an efficient and effective telephone counselling service to all callers
• Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk
• Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution
  
  

Essential Skills And Competencies

• Minimum diploma level 4 in Counselling & minimum of 150 counselling hours
• 12 months post qualification experience
• Registered member of the BACP or equivalent (or COP booked)
• Relevant telephone experience
• High level of computer literacy (MS Office, Word, Excel and PowerPoint)
• High level of organisational ability; ability to work to tight deadlines and targets
• Good communication and customer service skills
  
  

Desirable Skills And Competencies

• Accredited with the BACP or eligible for the accreditation process
• EAP experience
• Experience of working within a target driven environment
  
  

Employee Benefits

• BACP (or equivalent) membership and accreditation paid for
• BACP CBD Hub
• Up to 70 per month for supervision
• Monthly incentives such as weekends away!
• 25 days' holiday, plus bank holidays, holidays increase after 2- and 5-years' service
• Day off on your birthday
• Cash plan for you (and your children, if any)
• Contractual sick pay
• Private medical insurance after 5 years' service
• Pension Plan and Life Insurance
• Pension plan contributions increase after 5- and 7-years' service
• Holiday season bonus after 3 years' service
• Profit share scheme
• Season ticket loan scheme after 6 months and successful completion of probationary period
• Cycle to work scheme after 6 months and successful completion of probationary period
• Access to Employee Assistance Programme
• Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday!
• Company incentives, access to discount schemes
• Discounted glasses/contact lenses prescription
  
  

47589LS1R16

INDHA

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Information Services

Referrals increase your chances of interviewing at Harmonia Careers by 2x

Sign in to set job alerts for “Counselor” roles.

Manchester, England, United Kingdom 1 day ago

Whitefield, England, United Kingdom 1 month ago

Warrington, England, United Kingdom 2 days ago

Warrington, England, United Kingdom 14 hours ago

Psychological Therapist/Practitioner Psychologist

Manchester, England, United Kingdom 14 hours ago

Remote Sessional Counsellor/Psychotherapist

Salford, England, United Kingdom 1 day ago

Manchester, England, United Kingdom 3 weeks ago

Accrington, England, United Kingdom 2 weeks ago

Practitioner Psychologist/Psychological Therapist

Manchester, England, United Kingdom 1 day ago

Child or Adult Associate Therapist/Counsellor (Multiple locations)

Manchester, England, United Kingdom 6 days ago

Warrington, England, United Kingdom 4 weeks ago

Bury, England, United Kingdom 6 hours ago

Foster Carer - Cognitive Behavioural Therapist (CBT)

Salford, England, United Kingdom 1 day ago

Warrington, England, United Kingdom 4 days ago

Foster Carer - Cognitive Behavioural Therapist (CBT)

Bury, England, United Kingdom 6 hours ago

Manchester, England, United Kingdom 16 hours ago

Senior Psychologist (Clinical/Forensic/Counselling or therapist)

Styal, England, United Kingdom 14 hours ago

Psychological Therapist/Practitioner Psychologist

Manchester, England, United Kingdom 1 day ago

Volunteer Child & Young Person Counsellor/Therapist | Burning Nights CRPS Support

Chinley, England, United Kingdom 1 week ago

Practitioner Psychologist/Psychological Therapist

Manchester, England, United Kingdom 2 days ago

Darwen, England, United Kingdom 1 month ago

Wigan, England, United Kingdom 1 week ago

Manchester, England, United Kingdom 1 month ago

Oldham, England, United Kingdom 2 months ago

Chinley, England, United Kingdom 17 hours ago

Oldham, England, United Kingdom 3 months ago

St Helens, England, United Kingdom 4 months ago

St Helens, England, United Kingdom 1 month ago

Senior Occupational Therapist (Bank) - Circle Health Group

Manchester, England, United Kingdom 2 weeks ago

Manchester Area, United Kingdom 1 week ago

St Helens, England, United Kingdom 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.