Helpline Counsellor

Harmonia Careers; Manchester; Hybrid; GBP 30,000 - 33,000; Full time

Job summary

Harmonia Careers is seeking a Helpline Counsellor committed to delivering emotional support and guidance on a 24/7 confidential helpline. This hybrid or office-based position requires a qualified counsellor who aligns with the company's values of making a positive impact on lives. Join a leading organisation committed to investment in your development and professional progression while benefiting from a range of attractive employee perks.

Benefits

BACP membership and accreditation paid for

Up to £70 per month for supervision

25 days' holiday plus bank holidays

Day off on your birthday

Private medical insurance after 5 years' service

Pension Plan and Life Insurance

Holiday season bonus after 3 years' service

Access to Employee Assistance Programme

Free breakfast every Monday

Discount schemes available

Qualifications

• Qualified counsellor with minimum diploma level 4.
• Post qualification experience of at least 12 months.
• Registered member of the BACP or equivalent.

Responsibilities

• Provide immediate emotional support and guidance to callers.
• Conduct clinical assessments and structured telephone/video counselling.
• Demonstrate the ability to work with diverse individuals and issues.

Skills

Communication

Customer Service

Problem Solving

Education

Diploma level 4 in Counselling

Tools

MS Office

Job description

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Wellbeing Counsellor

Hybrid or office based position

Are you a qualified counsellor looking for a company that will invest in your development and career progression?

Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.

Wellbeing Counsellor

£30,000-33,000 FTEHybrid or office based position

Are you a qualified counsellor looking for a company that will invest in your development and career progression?

Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.

This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor.

Job Overview

Providing immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients - hour can be counted towards BACP accreditation.

Day To Day Responsibilities

• Providing an efficient and effective telephone counselling service to all callers
• Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk
• Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution
  
  

Essential Skills And Competencies

• Minimum diploma level 4 in Counselling & minimum of 150 counselling hours
• 12 months post qualification experience
• Registered member of the BACP or equivalent (or COP booked)
• Relevant telephone experience
• High level of computer literacy (MS Office, Word, Excel and PowerPoint)
• High level of organisational ability; ability to work to tight deadlines and targets
• Good communication and customer service skills
  
  

Desirable Skills And Competencies

• Accredited with the BACP or eligible for the accreditation process
• EAP experience
• Experience of working within a target driven environment
  
  

Employee Benefits

• BACP (or equivalent) membership and accreditation paid for
• BACP CBD Hub
• Up to £70 per month for supervision
• Monthly incentives such as weekends away!
• 25 days' holiday, plus bank holidays, holidays increase after 2- and 5-years' service
• Day off on your birthday
• Cash plan for you (and your children, if any)
• Contractual sick pay
• Private medical insurance after 5 years' service
• Pension Plan and Life Insurance
• Pension plan contributions increase after 5- and 7-years' service
• Holiday season bonus after 3 years' service
• Profit share scheme
• Season ticket loan scheme after 6 months and successful completion of probationary period
• Cycle to work scheme after 6 months and successful completion of probationary period
• Access to Employee Assistance Programme
• Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday!
• Company incentives, access to discount schemes
• Discounted glasses/contact lenses prescription
  
  

47589LS1R16

INDHA

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Information Services

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