Helpdesk Supervisor — 24/7 Hospital IT & Facilities Support

CBRE; Leeds; On-site; GBP 28,000 - 36,000; Full time

Job summary

CBRE is seeking a Helpdesk Supervisor to lead a site-wide helpdesk and ensure top-notch customer service for NHS Trust staff. Based at our Leeds site, you will log and coordinate service requests, mentor the team, and work closely with engineers, office, site staff, and clients to keep operations running smoothly.

You will manage communications via phone, email, and portal, maintain accurate records, and support CBRE management with administrative duties.

Qualifications

• Proven experience in a helpdesk, customer service, or supervisory role.
• Strong leadership skills with ability to mentor teams and manage complex inquiries.
• Advanced proficiency with Microsoft Office, especially Excel for data analysis and reporting.
• Demonstrated ability to multitask, delegate, and prioritise in a high-volume environment.
• Exceptional attention to detail and commitment to data integrity.
• Experience using CAFM or CMMS software is required.

Responsibilities

• Provide exceptional customer service and ensure effective operation of the site-wide helpdesk.
• Support CBRE managerial staff on site and provide administrative support to the contract.
• Maintain concise records and details of CBRE and client information.
• Liaise closely with engineers, office team, site team and client.
• Receive, log, and coordinate service requests via phone, email, and portal.
• Ensure tasks are directed to the appropriate teams and meet deadlines.
• Handle ad-hoc duties as required.

Skills

Leadership

Customer service

Data analysis

Multitasking

Attention to detail

Communication

Tools

Microsoft Office

Excel

CAFM

CMMS

Job description

CBRE is seeking a Helpdesk Supervisor to lead a site-wide helpdesk and ensure top-notch customer service for NHS Trust staff. Based at our Leeds site, you will log and coordinate service requests, mentor the team, and work closely with engineers, office, site staff, and clients to keep operations running smoothly.

You will manage communications via phone, email, and portal, maintain accurate records, and support CBRE management with administrative duties.