Resident Liaison Officer

Beta; Wrexham; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Car allowance or Fleet van

Company pension scheme - up to 7.5%

Discounted Healthcare Scheme

One paid volunteering day per year

Job summary

Novus Property Solutions is recruiting a Resident/Contract Liaison Officer for the Wrexham area with site-based travel around North Shropshire and Ludlow. The role supports contract delivery, social value initiatives and excellent customer service across tenanted properties.

Typical hours are 8.30am-5.00pm, 37.5 hours weekly. You will lead on community initiatives, handle a variety of site communications, and conduct face-to-face visits with clients to discuss bathroom fittings, flooring and

Qualifications

• Experience in a customer-facing environment and strong communication skills.
• Proficient IT skills and ability to use MS Office and internal systems.
• Full UK driving licence and willingness to travel is essential.
• DBS check will be completed.

Responsibilities

• Liaise between customers, clients and the wider community at contract/site level.
• Deliver social value initiatives and maintain excellent customer service.
• Coordinate community, skills and employment initiatives within the Social Value Act.
• Handle enquiries and issues related to works delivered by site teams and sub-contractors.
• Maintain effective communications to keep site teams informed and relationships with customers.
• Arrange visits, discuss colour choices, designs, measurements, and site observations.
• Assist with reporting, site notes, and administration tasks.

Skills

Customer facing

Communication skills

Relationship building

IT proficiency

Driving licence

Tools

MS Office

Internal systems

Job description

Resident/Contract Liaison Officer

Based: Wrexham office but site based, travelling around Wrexham North Shropshire to Ludlow. Typically working 37.5 hours, 8.30am - 5.00pm

Our Contract Liaison Officers sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills our customers are happy. This is a great time to join as we have won additional works from new client on a long term framework agreement

Your experience in a customer-facing environment, along with ongoing training and development, will give you the ability to solve problems and meet deadlines along with the knowledge that what you are doing matters and positively impacts your customers and communities. Working on tenanted social housing properties delivering kitchen, bathroom, aids and adaptions, window and door replacements, electrical and central heating upgrade works

Fast paced and progressive, our people take responsibility and thrive in an environment where they are trusted; with a work/life balance that gives them the opportunity to feel motivated and satisfied at work and at home.

What's in it for you?

• Attractive salary & benefits to suit you
• 27 Days Hols & BH - option to buy or sell holidays
• Company pension scheme - up to 7.5%
• Car Allowance or Fleet Van
• We also offer a; Discounted Healthcare Scheme, High street & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, and more....

An outline of your responsibility

• Responsible for supporting site or contract with liaison between customers, clients and wider community
• Delivering and managing Social Value and an excellent Customers Service are key parts of the overall service Novus provide to our clients, with a passion to go the 'extra mile'
• Lead on delivering all added value contractual commitments including planning and diarising community, skills and employment initiatives, keeping these in line with the Social Value Act
• Dealing with enquiries/issues relating to varying works delivered by our site teams and sub-contractors. You will act as the 'voice and face' at a contract and site level, demonstrating experience of delivering social value and a customer focused service in what can be a demanding public facing environment
• Establish an effective communications system to keep all the site team informed whilst maintaining good relationships with the customers and Novus team
• Coordinate the distribution and maintain information regarding upcoming and current works and contractual commitment along with any relevant reporting required.
• Carry out face to face site visits with client and customers through the whole customer journey, offering colour choices for bathroom flooring, tiles, paint etc, sketching designs and measuring
• Dealing with complaints and resolving concerns in a positive manner
• Initiate/generate technical instructions, site notes and other site observations through excellent administration skills and good knowledge of MS Office/internal systems
• Identify possible case studies showing excellent Customer Service and Social Value impact to clients and for use in tendering new contracts
• Promote all good news stories and all initiatives with Marketing, ensuring we capture the good work we do

About you

Previous work experience as a Contract/Resident/Tenant Liaison Office is essential and communication is key along with confident presentation skills. Your ability to be proficient in IT is also essential to fulfil and develop the role. Flexibility is essential with regards to hours and travel. The role requires you to hold a Full UK Driving Licence check will be completed. The role will require a DBS check to be completed

A little bit about us

Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 129-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients.

At Novus Property Solutions we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons, that people very rarely meet all the criteria laid out in the job advert, so, we encourage you to apply to the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award-winning Property Maintenance company in this, or another role.