Helpdesk Operator & Scheduler — CAFM & Client Coordination

BAM UK & Ireland; Hemington; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Pension

BUPA

Life assurance

26 days holiday (plus bank holidays)

Gym subsidy

BAM social club

Flexible working policy

Job summary

BAM UK & Ireland are recruiting a Helpdesk Operator/ Scheduler/Support Services Administrator to join the team, based at East Midlands Airport in Castle Donington. The role is 40 hours per week, 8:00am–4:30pm, Monday–Friday, on-site.

Primary duties include updating CAFM and client systems, attaching documents to tasks, pro-actively coordinating client maintenance with contractors, arranging site visits, and producing client site log books.

Qualifications

• Must be IT literate and proficient in Microsoft Office and CAFM.
• Prior knowledge of Concept Evolution would be advantageous but not essential.
• Experience within a customer service based environment.
• Able to work as part of a team and on own initiative.
• Positive and flexible approach to work.

Responsibilities

• Updating CAFM & client operating system, ensuring all specific work orders are actioned.
• Attaching all relevant documentation to specific work tasks.
• Pro-actively managing client maintenance services in advance with nominated contractors.
• Arranging contractor service visits, co-ordinating with our clients.
• Producing client site log books and all other associated activity.
• Supporting other members on the help desk team as and when required.

Skills

IT literacy

Microsoft Office

CAFM

Teamwork

Customer service

Self-motivation

Tools

Concept Evolution

Job description

BAM UK & Ireland are recruiting a Helpdesk Operator/ Scheduler/Support Services Administrator to join the team, based at East Midlands Airport in Castle Donington. The role is 40 hours per week, 8:00am–4:30pm, Monday–Friday, on-site.

Primary duties include updating CAFM and client systems, attaching documents to tasks, pro-actively coordinating client maintenance with contractors, arranging site visits, and producing client site log books.