Facilities Helpdesk Pro & Onsite Support

Sodexo; City of Westminster; Presencial; GBP 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Wellbeing platform (online)

Employee Assistance Programme

24hr virtual GP Service

Sodexo Discounts Scheme

Pension Plan

Learning & development tools

Bike to Work Scheme

Enhanced benefits & leave policies

Descripción de la vacante

Sodexo UK is seeking a Helpdesk Administrator to join our Administration team, supporting the delivery of high-quality facilities management services. You will be the first point of contact for queries, logging requests in the CMMS, coordinating with on-site teams, and ensuring timely resolution in line with contractual requirements.

Proactive, well-organised candidates with strong MS Office skills (Excel, Word, Outlook) and experience in administration or helpdesk roles are encouraged to apply.

Formación

• Experience in administration or customer-facing helpdesk roles.
• Strong MS Office skills including Excel, Word and Outlook.
• Ability to log and track requests and liaise with on-site teams.
• Excellent communication and organisational skills.

Responsabilidades

• Act as the first point of contact for facilities helpdesk queries, logging and managing requests through the CMMS system.
• Liaise with on-site FM teams, caretakers, and cleaning staff to ensure timely resolution of issues.
• Monitor work orders and ensure compliance with contractual KPIs and SLAs.
• Analyse reports, track outstanding requests, and support monthly reporting.
• Assist with invoicing, payroll, accounts administration, and purchase orders.
• Manage supplier queries and support contract administration, audits, and meetings.
• Provide general administrative and office support as required.

Conocimientos

Advanced Excel

MS Word

MS Outlook

Communication

Herramientas

CMMS

Descripción del empleo

Sodexo UK is seeking a Helpdesk Administrator to join our Administration team, supporting the delivery of high-quality facilities management services. You will be the first point of contact for queries, logging requests in the CMMS, coordinating with on-site teams, and ensuring timely resolution in line with contractual requirements.

Proactive, well-organised candidates with strong MS Office skills (Excel, Word, Outlook) and experience in administration or helpdesk roles are encouraged to apply.