Help Desk Administrator

Sodexo; City of Westminster; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Wellbeing platform (online)

Employee Assistance Programme

24hr virtual GP Service

Sodexo Discounts Scheme

Pension Plan

Learning & development tools

Bike to Work Scheme

Enhanced benefits & leave policies

Job summary

Sodexo UK is seeking a Helpdesk Administrator to join our Administration team, supporting the delivery of high-quality facilities management services. You will be the first point of contact for queries, logging requests in the CMMS, coordinating with on-site teams, and ensuring timely resolution in line with contractual requirements.

Proactive, well-organised candidates with strong MS Office skills (Excel, Word, Outlook) and experience in administration or helpdesk roles are encouraged to apply.

Qualifications

• Experience in administration or customer-facing helpdesk roles.
• Strong MS Office skills including Excel, Word and Outlook.
• Ability to log and track requests and liaise with on-site teams.
• Excellent communication and organisational skills.

Responsibilities

• Act as the first point of contact for facilities helpdesk queries, logging and managing requests through the CMMS system.
• Liaise with on-site FM teams, caretakers, and cleaning staff to ensure timely resolution of issues.
• Monitor work orders and ensure compliance with contractual KPIs and SLAs.
• Analyse reports, track outstanding requests, and support monthly reporting.
• Assist with invoicing, payroll, accounts administration, and purchase orders.
• Manage supplier queries and support contract administration, audits, and meetings.
• Provide general administrative and office support as required.

Skills

Advanced Excel

MS Word

MS Outlook

Communication

Tools

CMMS

Job description

Helpdesk Administrator to join our Administration team, supporting the delivery of high-quality facilities management services. As the first point of contact for facilities management queries, you'll play a key role in coordinating requests, supporting on-site teams, and ensuring issues are resolved efficiently and in line with contractual requirements.

Key responsibilities

• Act as the first point of contact for facilities helpdesk queries, logging and managing requests through the CMMS system.
• Liaise with on-site FM teams, caretakers, and cleaning staff to ensure timely resolution of issues.
• Monitor work orders and ensure compliance with contractual KPIs and SLAs.
• Analyse reports, track outstanding requests, and support monthly reporting.
• Assist with invoicing, payroll, accounts administration, and purchase orders.
• Manage supplier queries and support contract administration, audits, and meetings.
• Provide general administrative and office support as required.
  Are you organised, proactive, and passionate about delivering excellent customer service? We're looking for a, Previous experience in administration, customer service, or a similar helpdesk role.
• Strong Microsoft Office skills, particularly advanced Excel, Word, and Outlook.
• Excellent communication, organisational, and problem-solving skills.
• Experience with bookkeeping, accounts processing, and reporting.
• Strong attention to detail and the ability to prioritise workloads in a fast-paced environment.
• A proactive, self-motivated, and professional approach.
  Working with Sodexo is more than a job; it's a chance to be part of something greater.

Belong in a company and team that values you for you. Act with purpose and have an impact through your everyday actions. Thrive in your own way. We also offer a range of perks, rewards and benefits for our colleagues and their families:

Benefits and perks

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

About Sodexo

A little more about Sodexo: At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We are committed to being an inclusive employer. We are a forces friendly employer.