Helpdesk Operator

Allscreens Nationwide Ltd; Oxford; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Dynamic work environment

Temporary ongoing assignment

Job summary

Allscreens Nationwide Ltd is recruiting Helpdesk Operatives to join a client’s Headington-based team. The role focuses on delivering professional customer support via phone and email in a fast-paced environment.

The position requires at least 1 year of customer service experience, solid IT skills with Microsoft Office, and excellent communication. You will handle multiple tasks, document interactions, and work a 24/7 shift pattern including days, nights, and weekends.

Qualifications

• Minimum 1 year of customer service experience (helpdesk or similar environment desirable).
• Confident IT skills with proficiency in Microsoft Office and familiarity with customer service software.
• Excellent verbal and written communication skills, with strong problem-solving ability.
• Able to work a 24/7 shift pattern, including days, nights, and weekends as required.
• Customer-focused, organised, and calm under pressure.

Responsibilities

• Provide professional and efficient customer support via phone, email, and other communication channels.
• Log, prioritise, and resolve incoming enquiries using customer service software.
• Troubleshoot and resolve issues promptly while maintaining a calm and positive approach.
• Manage multiple tasks simultaneously and ensure accurate documentation of all customer interactions.
• Collaborate effectively with colleagues to meet service level targets and achieve customer satisfaction.

Skills

Customer service

Communication skills

Microsoft Office

Problem-solving

IT literacy

Tools

Customer service software

Job description

£13.83 per hour | Temporary (ongoing) | 24/7 shift rota - days, nights, weekends

Manpower is recruiting Helpdesk Operatives to join our client's expanding team based in Headington. This is an excellent opportunity for someone with strong communication skills and a passion for delivering exceptional customer service in a fast‑paced environment.

Key Responsibilities

• Provide professional and efficient customer support via phone, email, and other communication channels.
• Log, prioritise, and resolve incoming enquiries using customer service software.
• Troubleshoot and resolve issues promptly while maintaining a calm and positive approach.
• Manage multiple tasks simultaneously and ensure accurate documentation of all customer interactions.
• Collaborate effectively with colleagues to meet service level targets and achieve customer satisfaction.

About You

• Minimum 1 year of customer service experience (helpdesk or similar environment desirable).
• Confident IT skills with proficiency in Microsoft Office and familiarity with customer service software.
• Excellent verbal and written communication skills, with strong problem‑solving ability.
• Able to work a 24/7 shift pattern, including days, nights, and weekends as required.
• Customer‑focused, organised, and calm under pressure.

What's on Offer

• Competitive hourly rate of £13.83.
• Temporary, ongoing assignment with the potential for long‑term opportunities.
• Dynamic and supportive working environment within a well‑established organisation.

If you're enthusiastic about providing great service and thrive in a busy helpdesk setting, we'd love to hear from you.