Helpdesk Operator

Manpower Group (UK); Oxford; Hybrid; GBP 15,718 - 22,386; Full time

Benefits offered by this job

Competitive hourly rate

Potential long-term opportunities

Supportive working environment

Job summary

A recruitment agency is seeking a Helpdesk Operative in Oxford to provide exceptional customer service in a fast-paced environment. You will manage customer enquiries and resolve issues via various communication channels while working a dynamic 24/7 shift pattern that includes days, nights, and weekends. This temporary role offers a competitive hourly rate of £13.83 with potential for long-term opportunities.

Qualifications

• Minimum 1 year of customer service experience, ideally in a helpdesk environment.
• Proficiency in Microsoft Office and familiarity with customer service software.
• Strong verbal and written communication skills.

Responsibilities

• Provide professional and efficient customer support via phone and email.
• Log and resolve incoming enquiries using customer service software.
• Troubleshoot and resolve issues promptly.

Skills

Customer service experience

Confident IT skills

Excellent verbal communication

Problem-solving ability

Tools

Microsoft Office

Customer service software

Job description

Helpdesk Operative - Headington

£13.83 per hour | Temporary (ongoing) | 24/7 shift rota - days, nights, weekends

Manpower is recruiting Helpdesk Operatives to join our client's expanding team based in Headington. This is an excellent opportunity for someone with strong communication skills and a passion for delivering exceptional customer service in a fast‑paced environment. Currently recruiting for Tuesday - Saturday 11.00 to 19:30.

Key Responsibilities

• Provide professional and efficient customer support via phone, email, and other communication channels.
• Log, prioritise, and resolve incoming enquiries using customer service software.
• Troubleshoot and resolve issues promptly while maintaining a calm and positive approach.
• Manage multiple tasks simultaneously and ensure accurate documentation of all customer interactions.
• Collaborate effectively with colleagues to meet service level targets and achieve customer satisfaction.

About You

• Minimum 1 year of customer service experience (helpdesk or similar environment desirable).
• Confident IT skills with proficiency in Microsoft Office and familiarity with customer service software.
• Excellent verbal and written communication skills, with strong problem‑solving ability.
• Able to work a 24/7 shift pattern, including days, nights, and weekends as required.
• Customer‑focused, organised, and calm under pressure.

What's on Offer

• Competitive hourly rate of £13.83.
• Temporary, ongoing assignment with the potential for long‑term opportunities.
• Dynamic and supportive working environment within a well‑established organisation.

If you're enthusiastic about providing great service and thrive in a busy helpdesk setting, we'd love to hear from you.

Apply today, and a member of our team will be in touch.