Helpdesk Operator

Manpower UK Ltd; Oxford; On-site; GBP 15,718 - 22,386; Full time

Benefits offered by this job

Competitive hourly rate

Temporary assignment

Long-term opportunities

Job summary

Manpower UK Ltd is seeking a Helpdesk Operative to join the Headington team. This temporary (ongoing) role requires delivering professional customer support via phone and email while using customer service software to log and resolve inquiries.

The ideal candidate has at least 1 year of customer service experience, solid IT skills (Microsoft Office), and excellent communication. The position involves a 24/7 shift pattern, including days, nights, and weekends.

Qualifications

• Minimum 1 year of customer service experience.
• Strong IT skills with proficiency in Microsoft Office.
• Excellent verbal and written communication with strong problem‑solving ability.

Responsibilities

• Provide professional customer support via phone, email, and other channels.
• Log, prioritise, and resolve enquiries using customer service software.
• Troubleshoot and resolve issues promptly while staying calm and positive.
• Document and manage multiple tasks with accuracy.
• Collaborate with colleagues to meet service targets and customer satisfaction.

Skills

Verbal and written communication

IT skills

CRM software

Tools

Microsoft Office

CRM software

Job description

Helpdesk Operative - Headington £13.83 per hour | Temporary (ongoing) | 24/7 shift rota - days, nights, weekends

Manpower is recruiting Helpdesk Operatives to join our client's expanding team based in Headington. This is an excellent opportunity for someone with strong communication skills and a passion for delivering exceptional customer service in a fast‑paced environment.

Key Responsibilities

• Provide professional and efficient customer support via phone, email, and other communication channels.
• Log, prioritise, and resolve incoming enquiries using customer service software.
• Troubleshoot and resolve issues promptly while maintaining a calm and positive approach.
• Manage multiple tasks simultaneously and ensure accurate documentation of all customer interactions.
• Collaborate effectively with colleagues to meet service level targets and achieve customer satisfaction.

About You

• Minimum 1 year of customer service experience (helpdesk or similar environment desirable).
• Confident IT skills with proficiency in Microsoft Office and familiarity with customer service software.
• Excellent verbal and written communication skills, with strong problem‑solving ability.
• Able to work a 24/7 shift pattern, including days, nights, and weekends as required.
• Customer‑focused, organised, and calm under pressure.

What's on Offer

• Competitive hourly rate of £13.83.
• Temporary, ongoing assignment with the potential for long‑term opportunities.
• Dynamic and supportive working environment within a well‑established organisation.