Helpdesk Operations Lead - Hybrid (Financial Services)

Hargreaves Lansdown Asset Management Limited; Bristol; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading investment platform in Bristol seeks a Helpdesk Operations Manager responsible for leading the development of regulatory roadmaps and ensuring client satisfaction. The role requires extensive experience in financial services and a client-focused approach. Candidates should possess excellent organizational skills and be proficient with collaboration tools. This is a full-time position with a hybrid working option.

Benefits

Discretionary annual bonus

25 days holiday plus bank holidays

Flexible hybrid working options

Enhanced parental leave

Pension scheme up to 11% employer contribution

Private medical insurance

Gym memberships and wellbeing apps

Employee Assistance Programme

Qualifications

• Experience in financial service environments.
• Ability to think from a client’s perspective.
• Proficient in virtual collaboration tools.

Responsibilities

• Lead development and regulatory roadmaps for Helpdesks.
• Coordinate senior stakeholders for strategic delivery.
• Identify client needs through behavior analysis.

Skills

Financial services understanding

Client-focused mindset

Collaboration tools proficiency

Organizational skills

Communication skills

Backlog management

Job description

A leading investment platform in Bristol seeks a Helpdesk Operations Manager responsible for leading the development of regulatory roadmaps and ensuring client satisfaction. The role requires extensive experience in financial services and a client-focused approach. Candidates should possess excellent organizational skills and be proficient with collaboration tools. This is a full-time position with a hybrid working option.