HelpDesk Infrastructure Engineer

ACS Staffing Solutions

Northampton

On-site

GBP 35,000 - 40,000

Full time

14 days+

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Benefits offered by this job

Pension scheme

Free parking

Office snacks and drinks

Job summary

ACS Staffing Solutions is recruiting a Helpdesk Infrastructure Engineer in Northampton to join a growing IT team. You will deliver day-to-day support across Microsoft 365, Azure, Windows Server, networking and cloud solutions, helping customers resolve issues and keep environments running smoothly.

The role involves remote support with occasional on-site visits, a 37.5 hour week, and a starting salary of £35,000–£40,000 depending on experience.

Qualifications

3+ years' experience in an IT support or infrastructure role.
Full UK driving licence and access to a vehicle.
Experience with Windows Server, AD, DNS, DHCP, VPNs.
Experience with cloud and remote support technologies.

Responsibilities

Provide IT support by phone, email, and remote access.
Troubleshoot and resolve technical issues.
Support customer computers, servers, networks, and cloud systems.
Install and configure hardware and software.
Maintain accurate records of work completed.
Create and update technical documentation.
Carry out occasional on-site customer support.

Skills

Troubleshooting

Communication

Customer service

Independence

Teamwork

Tools

Windows Server

Active Directory

DNS

DHCP

VPNs

RDS

Microsoft 365

Azure

Intune

Defender

AZ-900

AZ-104

Job description

Helpdesk Infrastructure Engineer

Northampton (Need to be a car driver)

£35,000 - £40,000 (depending on experience)

Full time: Monday to Friday, 9:00am - 5:30pm (37.5 hours per week)

ASAP Start

About Us

We are a friendly and growing team, offering a great opportunity for an IT professional to develop their career while working with a wide range of customers and technologies.

The Role

We are seeking a Helpdesk Infrastructure Engineer to join a supportive and forward-thinking IT team. This is an excellent opportunity for an IT professional to expand your technical knowledge while working with a diverse range of systems, customers, and technologies.

The successful candidate will provide day-to-day technical support, helping customers resolve issues and ensuring their IT environments continue to operate effectively. The role will cover a variety of technologies, including Microsoft 365, Azure, Windows Server, networking, and cloud-based solutions.

The position will involve delivering support remotely, with occasional travel to customer locations to assist with on-site technical requirements.

Key Responsibilities

Provide IT support by phone, email, and remote access.
Troubleshoot and resolve technical issues.
Support customer computers, servers, networks, and cloud systems.
Install and configure hardware and software.
Maintain accurate records of work completed.
Create and update technical documentation.
Carry out occasional on-site customer support.

About You:

We are looking for an experienced IT support professional with:

3+ years' experience in an IT support or infrastructure role.
Strong troubleshooting, problem-solving, and communication skills.
A customer-focused approach with the ability to work independently and as part of a team.
A full UK driving licence and access to a vehicle.

Experience with the following technologies is required:

Windows Server, Active Directory, Group Policy, DNS, DHCP, Networking, and VPNs.
Remote Desktop Services, Microsoft 365, Azure, Intune, and Defender.

Experience with firewalls, switches, servers, storage, virtualisation, and Microsoft certifications (AZ-900/AZ-104) would be advantageous. Knowledge of mobile devices and Mac, iOS, Android, or Linux environments would also be beneficial.

Benefits include: