It Helpdesk Analyst

Bimplus; Bishop's Stortford; On-site; GBP 30,000 - 32,000; Full time

Job summary

Based near the outskirts of Bishop’s Stortford, Bimplus is seeking an enthusiastic IT Support/Helpdesk Engineer to join its IT team.

You will provide first-line IT support to end users, log and resolve tickets, and troubleshoot hardware and software while ensuring excellent customer service. The role requires an 8am start and a valid driver's license.

Qualifications

• Commercial IT support, service desk or helpdesk experience.
• Experience working with a ticketing system.
• Confident troubleshooting of end-user hardware and software.
• Microsoft 365 and Windows knowledge.
• Strong communication and customer-service skills.
• A driver with own transport, able to reach the location easily for an 8am start.
• Active Directory experience would be advantageous.
• CompTIA A+ or current study towards it would be beneficial.

Responsibilities

• Providing first-line IT support to end users.
• Logging, updating and resolving support tickets.
• Troubleshooting PCs, laptops, keyboards and other hardware.
• Resolving software, login, password and licensing issues.
• Supporting Microsoft 365 and Windows users.
• Setting up laptops, PCs and user accounts.
• Managing access, permissions and passwords.
• Escalating more complex issues when required.
• Delivering friendly and patient support to colleagues.

Skills

Commercial IT support experience

Ticketing system experience

End-user hardware/software Troubleshoo

Microsoft 365 knowledge

Windows knowledge

Strong communication skills

Driver with own transport

Active Directory experience

CompTIA A+ (study)

Tools

Microsoft 365

Windows OS

Active Directory

Ticketing system

Job description

Outskirts of Bishop’s Stortford

£30,000–£32,000 + Career Development

Permanent | Full-time | Fully office-based

PLEASE CHECK THE LOCATION BEFORE APPLYING

This role is based on the outskirts of Bishop’s Stortford with an 8am start. You must drive, have your own transport and be able to commute reliably and be within a reasonable distance from their location.

A leading organisation is looking for an enthusiastic IT Support/Helpdesk Engineer to join its friendly and supportive IT team.

This is a great opportunity for someone with commercial helpdesk, ticketing or end-user IT support experience who enjoys troubleshooting problems and helping people.

WHAT YOU’LL BE DOING

• Providing first-line IT support to end users


• Logging, updating and resolving support tickets


• Troubleshooting PCs, laptops, keyboards and other hardware


• Resolving software, login, password and licensing issues


• Supporting Microsoft 365 and Windows users


• Setting up laptops, PCs and user accounts


• Managing access, permissions and passwords


• Escalating more complex issues when required


• Delivering friendly and patient support to colleagues

WHAT WE’RE LOOKING FOR

• Commercial IT support, service desk or helpdesk experience


• Experience working with a ticketing system


• Confident troubleshooting of end-user hardware and software


• Microsoft 365 and Windows knowledge


• Strong communication and customer-service skills


• A logical, calm and helpful approach


• Active Directory experience would be advantageous


• CompTIA A+ or current study towards it would be beneficial


• A driver with their own transport, able to reach the location easily for an 8am start

If you have practical IT support experience and are ready to develop your career, we would love to hear from you.

Thank you for your application.

Due to the volume of applications received, we are only able to contact candidates whose experience closely matches the role. If you have not heard from us within seven working days, unfortunately your application has not been successful on this occasion.