Helpdesk Administrator & Service Operations Liaison

Adecco; Marlow; On-site; GBP 21,000 - 28,000; Full time

Job summary

Adecco is seeking an experienced Helpdesk Administrator in Marlow to support a busy Service Operations team across planned and reactive maintenance contracts. The role involves acting as the main liaison between clients, engineers, subcontractors and internal teams, managing maintenance requests and coordinating workflows to ensure timely, accurate updates throughout each job’s lifecycle.

Key responsibilities include handling enquiries, logging requests, tracking progress, producing

Qualifications

• Experience managing reactive maintenance workflows.
• Strong customer service and client communication skills.
• Excellent organisational and administrative abilities.
• The ability to manage multiple priorities simultaneously.
• Strong attention to detail.
• Confidence communicating with engineers, clients, subcontractors, and internal stakeholders.
• Good IT and systems experience.

Responsibilities

• Helpdesk & Client Support: Act as the first point of contact for service-related enquiries; Respond to client, engineer, and subcontractor communications via phone and email; Log reactive maintenance requests accurately and efficiently; Provide professional updates throughout the lifecycle of maintenance jobs; Manage and resolve client queries in a timely manner; Escalate issues where necessary to ensure service levels are maintained.

Skills

Reactive maintenance workflows

Customer service

Organisational skills

multitasking

Attention to detail

Stakeholder communication

Tools

Service management systems

Job description

Adecco is seeking an experienced Helpdesk Administrator in Marlow to support a busy Service Operations team across planned and reactive maintenance contracts. The role involves acting as the main liaison between clients, engineers, subcontractors and internal teams, managing maintenance requests and coordinating workflows to ensure timely, accurate updates throughout each job’s lifecycle.

Key responsibilities include handling enquiries, logging requests, tracking progress, producing