Service Desk Engineer

Found Talent; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A growing company in Manchester is seeking an IT Service Desk Engineer to join the team and ensure smooth IT operations for internal users. In this role, you will provide essential IT support, troubleshoot issues, and assist employees with various technical challenges. The ideal candidate will have prior experience in IT support, strong knowledge of Windows and Microsoft 365, and excellent communication skills, contributing to a seamless user experience.

Benefits

Ongoing professional development and training

Annual performance-based bonus

Free on-site parking

Competitive company pension scheme

Opportunities to gain certifications

Qualifications

• Previous experience in a Help Desk, Service Desk, or IT Support role.
• Strong knowledge of Windows OS and Microsoft 365 administration.
• Proactive and customer-focused approach to problem-solving.

Responsibilities

• Act as the first contact for IT support requests via phone and email.
• Troubleshoot and support Microsoft 365, Windows OS, and IT applications.
• Document solutions and contribute to the IT knowledge base.

Skills

Troubleshooting

Communication

Customer Focus

Job description

Direct message the job poster from Found Talent

Founder | Found Talent | Technology Recruitment

Are you passionate about providing IT support and troubleshooting technical issues? Do you thrive in a fast-paced environment where customer service and problem-solving go hand in hand?

If so, we have an exciting opportunity for an IT Service Desk Engineer to join a growing business in Manchester, where you’ll play a key role in ensuring smooth IT operations for internal users.

What You’ll Be Doing:

• Acting as the first point of contact for IT support requests via phone, email, and ticketing systems
• Logging, prioritizing, and resolving IT issues efficiently, ensuring minimal disruption to users
• Troubleshooting and supporting Microsoft 365, Windows OS, and IT applications
• Managing Active Directory tasks such as user account creation, password resets, and permissions
• Diagnosing and resolving hardware and software issues for desktops, laptops, and peripherals
• Escalating complex issues to the appropriate technical teams while maintaining ownership of user communication
• Assisting with basic network troubleshooting and connectivity issues
• Documenting solutions and contributing to the IT knowledge base for future support
• Supporting IT onboarding processes for new employees

What Experience We’re Looking For:

• Previous experience in a Help Desk, Service Desk, or IT Support role
• Strong knowledge of Windows OS and Microsoft 365 administration
• Experience with Active Directory (user management, password resets, group policies)
• Ability to troubleshoot hardware, software, and basic network issues
• Excellent communication skills, with the ability to support both technical and non-technical users
• Experience using ticketing systems and following ITIL-based service desk processes
• A proactive and customer-focused approach to problem-solving

Desirable but not essential:

• Experience with Microsoft Azure or cloud-based IT support
• Knowledge of ITIL principles or certifications

What’s In It for You?

• Ongoing professional development and training
• Annual performance-based bonus
• Free on-site parking
• Competitive company pension scheme
• Opportunities to gain certifications

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Information Services

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