Service Desk Engineer

YourCode Recruitment; Halifax, Leeds; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A Managed Service Provider is seeking a Service Desk Engineer for their Halifax branch. In this role, you will provide comprehensive IT support, resolving technical issues and ensuring high levels of customer satisfaction. Your expertise in Microsoft products, combined with strong troubleshooting abilities, will be key to your success in a collaborative, hybrid work environment.

Benefits

Career growth opportunities

Training support

Collaborative and friendly team environment

Hybrid working options

Qualifications

• Experience in IT support/helpdesk/service desk environment.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.

Responsibilities

• Provide 1st, 2nd & 3rd line IT support to users and clients.
• Troubleshoot and resolve hardware, software, and network issues.
• Manage Microsoft 365, Active Directory, and Windows environments.

Skills

Troubleshooting

Problem-solving

Communication

Customer service

Networking knowledge

Remote desktop support

IT security knowledge

Tools

Microsoft 365

Active Directory

Windows OS

Job description

Service Desk Engineer

Location: Leeds / Halifax branches
Salary: £25,000 - £30,000 + Benefits
Job Type: Full-Time Hybrid working - 2 days in office after induction

Are you a tech-savvy problem solver with a passion for IT support? Our client, a Managed Service Provider is looking for a Service Desk Engineer to join their growing team! If you have experience with Microsoft products and packages amongst others and thrive in a fast-paced support environment, we want to hear from you.

What You’ll Be Doing:

Providing 1st, 2nd & 3rd line IT support to internal users and external clients.
Troubleshooting and resolving hardware, software, and network issues.
Managing Microsoft 365, Active Directory, and Windows environments.
Logging, prioritizing, and escalating tickets as needed.
Ensuring excellent customer service and technical support.

What We’re Looking For:

Experience with Microsoft products and packages (Office 365, Windows OS, Active Directory).
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service abilities.
Experience in an IT support/helpdesk/service desk environment.
Knowledge of networking, remote desktop support, and IT security is a plus!

Why Join our client?

Career growth opportunities & training support.
Work in a collaborative and friendly team environment.
Hybrid working options available.

Service Desk Engineer

Location: Leeds / Halifax branches
Salary: £25,000 - £30,000 + Benefits
Job Type: Full-Time Hybrid working - 2 days in office after induction