Senior Service Desk Engineer

Checkatrade; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Checkatrade is seeking a Senior Service Desk Engineer to enhance IT support in their London office. This role involves providing technical assistance, managing IT operations, and mentoring team members. Ideal candidates will have ITIL certification and experience in fast-paced environments, contributing to a growing company with ambitious plans.

Benefits

Excellent salary and benefits package

Bonus scheme

Access to advanced tools and technologies

Qualifications

• Experience in 1st and 2nd line support as a Senior Service Desk Engineer.
• Background in fast-paced tech scale-ups or marketplace environments.
• Strong diagnostic skills with root cause analysis expertise.

Responsibilities

• Provide end-user assistance across software and hardware.
• Support audio/video equipment and collaboration tools.
• Manage hardware and asset lifecycle.

Skills

Problem Solving

Communication

Customer Focus

Education

ITIL Foundation Certification

Job description

Senior Service Desk Engineer

Looking to join a business going places? Join us at Checkatrade!

We have an exciting new opportunity for a Service Desk Engineer to serve as the first point of contact for IT support in our London, Kings Cross office. You’ll be passionate about ensuring that end users receive timely, effective, and professional assistance with their technical needs. You’ll play a critical role in maintaining operational efficiency and enhancing the user experience. You’ll join us at an exciting time, with a top leadership team on board and an ambitious five-year plan that will see us growing ten-fold. If you’re an ITIL-qualified Senior Service Desk Engineer and enjoy a fast-paced tech scale up, we’d love for you to get in touch!

Location: Kings Cross, London. (5 days per week).

Where do you fit in?

As a trusted partner to end users, you’ll play a key role in ensuring seamless IT support to our teams across London and Portsmouth. You’ll report to the Engineering Manager of IT Operations, providing end-user assistance across software and hardware. This includes Office 365, Apple MacBooks, Dell laptops, and Wyse thin clients. You’ll also support audio/video equipment and all collaboration tools, including Slack, Zoom, and MS Teams. In addition, you’ll undertake systems and application support, troubleshooting issues relating to a large variety of SaaS platforms. You’ll also manage hardware and asset lifecycle, ensuring a well-maintained inventory.

Success in this role requires more than just technical skills. You’ll need to be highly self-sufficient and resourceful, able to figure things out independently – especially when transitioning between different tech stacks. You’ll be a proactive problem solver with a strong sense of ownership, working with urgency and delivering solutions effectively. A mentorship mindset is also key – you’ll play an active role in mentoring and upskilling others, helping to elevate the overall IT capability within the team.

Our future is bright, and we are investing in innovation. You’ll ensure our IT operations provision is seamless and removes barriers, adding value to our end users. Exceptional customer focus is non-negotiable, your approach will ensure that the IT experience is smooth, professional, and efficient for all users, including C-suite executives.

We are an equal opportunities employer that is committed to diversity and inclusion in the workplace.

What’s in it for you?

• A business investing in advanced tools and technologies.

• A passionate business with a community of product, engineering, and commercial teams around you. Let’s be bold and get it done!

• A transformational opportunity—we are digitising a largely offline sector. Join us on this journey and build a career with us.

• An excellent salary and benefits package, including a bonus scheme, access to a smart tech scheme with the latest gadgets and much, much more.

What do you need to succeed?

• Senior Service Desk Engineer experience with 1st and 2nd line support.

• Background in fast-paced tech scale-ups or marketplace environments.

• Experience in high growth companies.

• ITIL foundation certification.

• Strong diagnostic and problem solving skills with root cause analysis expertise.

• Service orientated with excellent communication skills, comfortable working with all levels including C-suite.

• Experience with large digital transformation programs and new technology adoption.

Interview process:

Stage 1: initial conversation with IT Director and Engineering Manager

Stage 2: Technical discussion with IT Director and Engineering Manager

About us

We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.

We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.