Helpdesk Coordinator: Fast-Paced Facilities Support

CBRE; Birmingham; On-site; GBP 22,000 - 30,000; Full time

Job summary

CBRE Global Workplace Solutions is seeking a Helpdesk Coordinator in Birmingham. You will be the first point of contact for customers, manage service requests, and ensure work orders are tracked to completion.

This role requires strong organisational skills, clear communication, and a proactive approach to maintaining service excellence. You will work closely with operations teams, produce reports, and contribute to contract performance metrics.

Qualifications

• Experience in a helpdesk or customer service environment.
• Strong organisational skills with ability to prioritise multiple tasks.
• Excellent verbal and written communication skills.
• Attention to detail and accuracy.
• Proactive and solution-focused approach.
• Strong stakeholder management skills.
• Comfort working with systems and reporting tools.

Responsibilities

• Act as the first point of contact for helpdesk enquiries via phone and email.
• Manage and maintain CAFM systems, including reactive and planned maintenance records and reporting.
• Prioritise and allocate service requests to engineers.
• Keep customers informed throughout maintenance lifecycle.
• Support with reporting and client-specific metrics.

Skills

Helpdesk experience

Customer service

Organisational skills

Stakeholder management

Communication

Reporting tools

Tools

CAFMs

Job description

CBRE Global Workplace Solutions is seeking a Helpdesk Coordinator in Birmingham. You will be the first point of contact for customers, manage service requests, and ensure work orders are tracked to completion.

This role requires strong organisational skills, clear communication, and a proactive approach to maintaining service excellence. You will work closely with operations teams, produce reports, and contribute to contract performance metrics.