Helpdesk Coordinator — CAFM & Client Support

CBRE; Greater London; On-site; GBP 28,000 - 34,000; Full time

Job summary

CBRE in London is seeking a Helpdesk Coordinator to join our Global Workplace Solutions team. You will manage the CAFM system as a key on-site user, handle calls and emails, and ensure seamless communication between our facilities team and end-users.

You will collaborate with engineers and operations to maintain high service standards and identify improvements to meet client expectations, while delivering excellent customer support and professional development opportunities.

Qualifications

• Organized and structured approach to work.
• Logical and clear thinking.
• Attention to detail and high accuracy.
• Assertiveness and confidence in communication.
• Persistence and follow-through to resolution.
• Customer and team focus, with a commitment to delivering exceptional service.

Responsibilities

• Manage CAFM system as key user on site, including PPM records, reactives, and reporting.
• Provide exceptional customer service and support via phone, email, and in-person
• Ensure all reactive requests are assigned to the correct engineer and communicated effectively to end-users
• Collaborate with Lead Engineer and Ops Manager to maintain high-quality service standards
• Review subcontractor performance and provide feedback through Ariba and other systems
• Identify and implement innovative solutions to enhance performance and meet client expectations

Skills

Organized and structured approach

Logical and clear thinking

Attention to detail

Assertiveness and communication

Persistence and follow-through

Customer and team focus

Tools

CAFM system

Ariba

Job description

CBRE in London is seeking a Helpdesk Coordinator to join our Global Workplace Solutions team. You will manage the CAFM system as a key on-site user, handle calls and emails, and ensure seamless communication between our facilities team and end-users.

You will collaborate with engineers and operations to maintain high service standards and identify improvements to meet client expectations, while delivering excellent customer support and professional development opportunities.