Helpdesk Coordinator: Efficient Service Delivery + Pension

United Infrastructure Ltd; Warrington; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Generous holiday allowance

Bike to work scheme

Company pension

Life insurance

Health Cash Plan

On site parking

Wellness programmes

Job summary

United Infrastructure is seeking a Helpdesk Coordinator to manage service requests, coordinate work orders, and support delivery teams in meeting SLAs and KPIs. The role emphasizes strong communication, organisation, and problem-solving to ensure timely triage, accurate logging, and escalation when needed.

Working day shifts 7am-7pm on a panama 2/2/3 shift pattern, with opportunities to contribute to a growing infrastructure business in the UK.

Qualifications

• Intermediate Excel skills required.
• Experience using CAFM systems and Microsoft Office tools.
• Desirable knowledge of Facilities Management and Hard Services.

Responsibilities

• Manage incoming service requests and triage priorities.
• Coordinate work orders and support delivery teams to meet SLAs and KPIs.
• Maintain accurate logging and clear communication with clients and engineers.
• Handle frontline client escalations and provide timely updates to stakeholders.
• Support administrative tasks across the helpdesk function as required.

Skills

Excel

Planning

Coordination

Helpdesk

Education

A-Level or equivalent

Tools

CAFM system

Job description

United Infrastructure is seeking a Helpdesk Coordinator to manage service requests, coordinate work orders, and support delivery teams in meeting SLAs and KPIs. The role emphasizes strong communication, organisation, and problem-solving to ensure timely triage, accurate logging, and escalation when needed.

Working day shifts 7am-7pm on a panama 2/2/3 shift pattern, with opportunities to contribute to a growing infrastructure business in the UK.