Helpdesk Coordinator – Defence Facilities (Hybrid)

VIVO Defence Services; Salisbury, Idmiston; Hybrid; GBP 26,000 - 35,000; Full time

Job summary

VIVO Defence Services, a joint venture between Serco and EQUANS, seeks a Helpdesk Coordinator at Porton Down, Salisbury. You will support maintenance across DSTL sites, acting as the link between customers, maintenance teams and site management.

We value organised, customer-focused individuals who can manage multiple priorities, use CAFM systems, and communicate effectively to keep operations running smoothly.

Qualifications

• Experience in a Helpdesk, scheduling, customer service, facilities management or maintenance coordination environment is beneficial.
• Strong organisational skills, attention to detail and confidence using Microsoft Office applications.
• Experience with CAFM systems is advantageous.
• Ability to communicate effectively and build positive relationships to deliver excellent service.

Responsibilities

• Schedule planned and reactive maintenance works across DSTL sites and coordinate engineers and operatives.
• Handle incoming calls and emails, raise service requests and progress work to completion.
• Maintain accurate records and support compliance requirements using CAFM and other systems.
• Assist with reporting, month-end activities and continuous improvement initiatives.
• Work as part of a team of ten in a collaborative environment with the Helpdesk Team Leader.

Skills

Customer service

Scheduling

Facilities management

Maintenance coordination

Tools

CAFM systems

Microsoft Office

Job description

VIVO Defence Services, a joint venture between Serco and EQUANS, seeks a Helpdesk Coordinator at Porton Down, Salisbury. You will support maintenance across DSTL sites, acting as the link between customers, maintenance teams and site management.

We value organised, customer-focused individuals who can manage multiple priorities, use CAFM systems, and communicate effectively to keep operations running smoothly.