Helpdesk Coordinator

Adore Recruitment Ltd; Basildon; On-site; GBP 30,000 - 34,000; Full time

Job summary

Adore Recruitment Ltd is seeking a Facilities Helpdesk Coordinator in Basildon to join a growing commercial facilities team. In this permanent, full-time role you will manage client accounts, coordinate planned and reactive maintenance across multiple sites, and liaise with engineers and subcontractors to ensure on-time delivery.

The role offers a salary of £30,000 to £34,000 depending on experience and an opportunity to grow with a developing portfolio of prestigious clients.

Qualifications

• Experience in a commercial facilities maintenance helpdesk.
• Experience coordinating reactive maintenance and completing jobs.
• Proven ability liaising with subcontractors and scheduling works.
• Experience using client portals or job management software.
• Proactive problem-solver focused on client service.

Responsibilities

• Manage planned and reactive maintenance across multiple sites.
• Own client accounts and understand individual requirements.
• Schedule engineers and subcontractors across a large area.
• Liaise with subcontractors to arrange works and monitor progress.
• Open, update and close jobs using portals and systems.
• Follow up on outstanding works and deadlines.
• Communicate with clients, engineers and subcontractors.
• Arrange additional works and follow jobs through to completion.

Skills

Facilities helpdesk

Client account management

Scheduling engineers

CAFM systems

Stakeholder liaison

Tools

CAFM systems

Job management software

Job description

Facilities Helpdesk Coordinator

Salary: £30,000 to £34,000 depending on experience

Basildon - Free Parking

Permanent, Full Time

Experienced in Commercial Facilities Maintenance and Looking for Your Next Step?

A fantastic opportunity has arisen to join a growing facilities maintenance company based in Basildon, supporting a portfolio of prestigious clients and commercial properties.

Following continued growth and new contract wins, the company is looking for an experienced Facilities Helpdesk Coordinator to take ownership of their own client accounts, coordinating planned and reactive maintenance across multiple sites over a large geographical area.

This is a great opportunity for someone who enjoys working independently, building strong client relationships and managing engineers and subcontractors to ensure maintenance jobs are completed efficiently and within agreed deadlines.

The Role

Working closely with the Helpdesk Manager, you will manage your own client accounts and ensure maintenance requirements are dealt with efficiently and professionally.

Your responsibilities will include:

• Managing planned and reactive maintenance across multiple commercial sites.
• Taking ownership of client accounts and understanding individual client requirements.
• Scheduling and coordinating engineers and subcontractors across a large geographical area.
• Liaising with subcontractors to arrange works, confirm attendance, monitor progress and ensure jobs are completed on time.
• Opening, booking, updating and closing jobs using client portals and job management systems.
• Following up on outstanding works, chasing subcontractors and engineers, and ensuring deadlines are met.
• Communicating confidently with clients, engineers and subcontractors, keeping everyone updated.
• Arranging additional works and following jobs through to completion.

About You

You must have proven experience working on a facilities maintenance helpdesk within a commercial property, building services or facilities management environment. Or have experience scheduling Engineers across multiple locations.

Ideally, you will have managed your own client accounts or property portfolio and have experience coordinating engineers and subcontractors across multiple sites over a wide geographical area.

We are looking for someone with:

• Previous experience in a commercial facilities maintenance helpdesk role.
• Experience coordinating reactive maintenance and managing jobs through to completion.
• Strong experience liaising with and managing subcontractors, including scheduling works and chasing progress.
• The ability to coordinate engineers and contractors across multiple locations.
• Experience using client portals, CAFM systems or job management software.
• A proactive approach to resolving issues and ensuring clients receive an excellent service.
• Commercial facilities maintenance experience and scheduling Engineers is essential. Candidates with purely residential property or domestic maintenance experience will not be suitable for this role but could be considered for another client

What's On Offer?

Join a medium sized company with real plans for growth !

Modern offices - Free parking

Salary of £30,000 to £34,000 depending on experience.

Permanent, full time position based in Basildon.

The opportunity to manage your own accounts for prestigious clients.

A varied role covering planned and reactive maintenance across multiple sites.

A growing company with new offices and opportunities to develop your career.

A friendly and supportive team.