Helpdesk & Billing Coordinator (Facilities)

VANRATH

Belfast City District

On-site

GBP 30,000 - 32,000

Full time

3 days ago

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Benefits offered by this job

Laptop

Mobile phone

Paid holidays

Parking

Pension fund

Job summary

VANRATH is seeking a dedicated Helpdesk Co-Ordinator to join a busy facilities management team in Belfast. You will be the first point of contact for clients, handling maintenance requests and billing queries with professionalism.

You will log and track jobs in a CRM (preferably Joblogic), coordinate with engineers and subcontractors, raise invoices, and support process improvements to enhance service delivery and customer satisfaction.

Qualifications

Customer service experience within helpdesk, admin, or service desk environments.
Experience with billing, invoicing, and accounts administration.
Familiarity with helpdesk software, ticketing systems, and CRM tools (preferably Joblogic).
Strong organisational skills with attention to detail.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office, especially Excel and Outlook.

Responsibilities

Act as the first point of contact for clients, assisting with maintenance requests and billing queries.
Log and track maintenance jobs accurately within the CRM system, prioritising tasks.
Coordinate with field engineers and subcontractors to ensure timely service delivery.
Raise accurate invoices for completed work and assist with debt management.
Maintain detailed records of service requests, job statuses, and financial transactions.
Suggest and support process improvements to optimise service delivery and customer satisfaction.