CRM & Data Admin Specialist

VanRath; Belfast City District; On-site; GBP 36,444,000 - 47,378,000; Full time

Job summary

VANRATH are delighted to be working with a respected public body seeking an experienced Administrative Officer to join their operational team in Belfast.

This temporary assignment offers a 37-hour week (Monday-Friday, 9:00am-5:00pm) at £13.75 per hour, with data administration, CRM use and customer-focused support at the core of the role.

You will input, validate and maintain records across systems while supporting a professional team and delivering accurate information to customers.

Qualifications

• Experience in inputting, validating and authorising data accurately
• Analysing information to identify basic data errors and taking corrective action
• Dealing with customer queries, including challenging or difficult callers
• Using CRM systems to input and maintain customer information
• Utilising CRM systems to identify, investigate and resolve data errors
• Working accurately with large volumes of information
• Strong attention to detail and excellent organisational skills

Responsibilities

• Process, input and validate information accurately and efficiently
• Undertake appropriate authorisation of data and records
• Review information to identify basic errors, inconsistencies or discrepancies
• Investigate data issues and undertake corrective action where required
• Maintain accurate and up-to-date records across relevant systems
• Input and update customer information using CRM systems
• Utilise CRM functionality to identify and resolve errors or discrepancies
• Respond to customer enquiries professionally and efficiently
• Deal confidently with challenging, difficult or dissatisfied callers
• Provide clear and accurate information to customers and resolve queries where possible
• Carry out general administrative duties and support the wider team as required

Skills

Data entry

Data validation

Data analysis

Customer service

CRM usage

Record keeping

Attention to detail

Organisational skills

Communication skills

Tools

CRM systems

Job description

VANRATH are delighted to be working with a respected public body seeking an experienced Administrative Officer to join their operational team in Belfast.

This temporary assignment offers a 37-hour week (Monday-Friday, 9:00am-5:00pm) at £13.75 per hour, with data administration, CRM use and customer-focused support at the core of the role.

You will input, validate and maintain records across systems while supporting a professional team and delivering accurate information to customers.