German Speaking Customer Care Team Leader (Hybrid)

JR United Kingdom; Cambridgeshire and Peterborough; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

An established industry player is seeking a German Speaking Customer Care Team Leader to join their dynamic team in St Neots, Cambridgeshire. In this hybrid role, you will motivate and support a dedicated team, ensuring exceptional customer service while leading by example. Your fluency in both German and English will be crucial as you resolve complex customer queries and foster a positive team environment. This exciting opportunity offers a chance to develop your leadership skills and contribute to continuous improvement in a collaborative setting. If you are passionate about customer care and team development, this role is perfect for you.

Qualifications

• Previous team leader/supervisor experience is essential.
• Fluent in spoken and written German and English is required.

Responsibilities

• Motivate and support the team to develop positive relationships with customers.
• Lead a team of Customer Care Administrators and coach for high performance.

Skills

Fluent in German

Customer Service

Team Leadership

Problem-solving

Coaching Skills

Tools

Bespoke IT Systems

Job description

German Speaking Customer Care Team Leader (Hybrid), Cambridgeshire

Client: Origin Recruitment Ltd

Location: St Neots, Cambridgeshire

Job Category: Other

EU work permit required: Yes

Job Views: 14

Posted: 28.04.2025

Expiry Date: 12.06.2025

Job Description:

German Speaking Customer Care Team Leader (Hybrid)

Location: St Neots, hybrid only in the office once a week

Client Profile: Our client, a leading international healthcare company, is looking for a German Speaking Customer Care Team Leader to join their team in St Neots, Cambridgeshire.

Key Responsibilities:

• Motivate and support the team to develop positive relationships with customers to provide excellent customer service.
• Lead a team of Customer Care Administrators.
• Coach and develop a high-performing team.
• Resolve complex customer queries and complete follow-up actions.
• Use bespoke IT systems to resolve and process customer orders and queries.
• Carry out various channel quality reviews and help your team develop using a coaching approach.
• Conduct regular 1-1s and performance reviews.
• At peak times, take calls and handle customer inquiries.
• Assist with recruitment within the Customer Care team.
• Collaborate with colleagues to promote continuous improvement.
• Develop product and process knowledge to ensure excellent customer service.

Personal Specification:

• Previous team leader/supervisor experience.
• Fluent in spoken and written German and English.
• Willing to learn how to use a variety of bespoke IT systems.
• Positive and engaging communication skills.
• Flexible coaching and feedback skills.
• Ability to work in a team, ask for help, and trust colleagues.
• Ability to prioritize a varied workload.
• Take ownership and drive team engagement.
• Interpret department, team, and individual metrics for continuous improvement.
• Problem-solving skills to take initiative and develop your knowledge.

Working Days/Hours:

2 on/off shift, 35.25 hours per week on average, over a two-week rotation, from 07:00 to 20:00.