Helpdesk Administrator

1st Step Solutions Ltd; Wythenshawe; On-site; GBP 21,000 - 27,000; Full time

Job summary

1st Step Solutions Ltd is seeking a Helpdesk Administrator in Wythenshawe, Manchester for a 12-month contract. This full-time office-based role supports maintenance services and day-to-day activities, handling mail, phone inquiries and data records.

You will own and update the CAFM system, liaise with subcontractors and operations staff, and promote excellent customer service to internal and external customers and partners.

Qualifications

• Good knowledge of computers and software.
• Performing in a busy and demanding Office Environment.
• Previous customer experience, able to provide a professional and supportive Customer Service.
• Maintain accurate data records.

Responsibilities

• Provide maintenance service support and day-to-day activities.
• Carry out defined administrative functions in a timely and efficient manner.
• Maintain record-keeping systems for the department, including computerised records.
• Open and distribute all incoming mail.
• Answer telephone calls regarding maintenance, income generation, energy and relay information to the relevant manager.
• Assist the Manager, Operations Manager with typed and computer-generated correspondence, written documents and procedures.
• General day-to-day administrative duties.
• Own, maintain and update the site CAFM system in relation to all reactive tasks under their control and management.
• Update the system with information from sub-contractors.
• Update the system with information from operational staff members.
• Promote a culture of customer service to both internal and external customers and partners.
• Undertake any other reasonable tasks and duties relevant to the post and grade as may be determined by the Contract Manager/Helpdesk Manager.

Skills

Computer skills

Office environment

Customer service

Data accuracy

Tools

CAFM system

Job description

Helpdesk Administrator

Wythenshawe, Manchester

12 Month Contract

1st Step Solutions are working on behalf of aNational M&EContractor that have a requirement for an Helpdesk Administrator to join them on a 12 month contract. This is a full time office based position.

Duties:

• - To support in the provision of maintenance services with day to day activities.
• - Ensure that defined administrative functions of the department are carried out in a timely efficient manner.
• - Maintain record keeping systems for the department, some of which will be computerised.
• - Open and distribute all incoming mail.
• - To answer all telephone calls regarding maintenance, income generation, energy and relay information to the relevant manager.
• - Assist the Manager, Operations Manager with all typed and computer generated correspondence, written documents and procedures.
• - General day to day administrative duties
• - To own, maintain and update the site CAFM system in relation to all reactive tasks under their control and management.
• - Updating of the system with information from sub-contractors.
• - Updating of the system with information from operational staff members.
• - To promote a culture of customer service to both internal and external customers and partners and to liaise with other departments regarding issues if required.
• - To undertake any other reasonable tasks and duties relevant to the post and grade as may be determined by the Contract Manager/Helpdesk Manager.

Skills/Experience:

• - Good knowledge of computers and software.
• - Performing in a busy and demanding Office Environment.
• - Previous customer experience, able to provide a professional and supportive Customer Service.
• - Maintain accurate data records.